Posted 12/05/2008 at 08:19:51pm

I was consistently having issues every night 1 bar of connectivity. My connection is 7mbps down and I have never had any issues.

I called Netflix and politely asked them what the issue was. They connected me to technical support. The Tech support guy was very nice and genuinely cared about my experience! I told him how during the day time I had 4 green bars and movies looked great. Then at about 6 CST the service went downhill. He checked the logfiles, for my username, and determined that the maximum upstream they could send me was 500K per second (1/2 megabyte) at night, and no issues during the day. 

 He could see where I stopped and started, and finally gave up on watching.
I thanked him for looking and decided to call my ISP (timewarner north texas) I had read rumors on the Netflix NING community board the TWC was throttling bandwidth. (However they must of only been throttling to Netflix as all other connections worked fine). So I just complained nicely that my service was running slowly.

I didn't expect anything would be fixed, but for the past 2 nights we have been able to watch movies in HD with full bandwidth, no issues.

I am not sure if complaining nicely helped,  but as of now I am keeping the service.