Posted 10/10/2008 at 07:53:58pm

i read several positive reviews so i bought the medusa progamer 5.1 v2 for $130.

within 2 weeks they stopped working. the power somehow got cut off or the flimsy plastic switch broke. i barely used them (only wore them 1-2 hours a day) and treated them very well.

they were almost new so i thought it would be easy to get them replaced. unfortunately they have a really nasty service policy:

in order to get them repaired i had to send them to england ($40 shipping) then IF they decided to repair them, i had to pay to have them shipped back (another $40).

so, $80 to have them repaired, IF they decided to repair them. otherwise i would get a bill for a repair charge.

i've never heard of a company that makes you pay $80 in shipping to repair an obviously defective product. my 24" monitor stopped working after 3 years and Acer paid shipping both ways and repaired it for free. my microsoft keyboard stopped working and they sent me a new one, no questions asked, no charge.

to add insult to injury, the emails from their service department were curt, bordering on rude. apparently when you buy the headset the money goes to germany but when you repair it the headset goes to england, so they have no motivation at all to provide you with good customer service. i don't know why they would run their company that way but if i convince a single person not to buy this headset i'll feel better about wasting $130.

(i bought a $40 creative fatality headset after i threw away the medusa and it was more comfortable and sounded better anyway.)