Posted 11/03/2009 at 10:30:25am

I worked at 2 different Best Buy stores a few years back.  A geek squad manager once told me that they get more Apple Ipods of various types back as defective more then any other product they sell.  This figure is adjusted for the number sold.  He said depending on the type of ipod; they were seeing between 20% and 50% product failure rate inside 90-days from purchase, this was aprox in 2004-05.  Most of these Ipods were simply bricked. That's right, at this time, Ipods had a higher failure rate then any other product Best Buy sold.  

You wanna know the brand of Mp3 player that we saw fail the least?  Sony.  For each Sony Mp3 player sold (of any type) we had fewer units being returned for repair or due to defect then any other brand of Mp3 player.  According to the same manager, the difference was not small, the number of Sony's coming back was exceptionally low.  

Posted 09/29/2009 at 01:19:12am

I used to work for BB as well.  Incompetent techs are the least of your worries.  I worked at 2 different BB's.  At both of them, the GS agents said they frequently copy data off customers computers onto usb drives.  Think those nudes of your girlfriend are safe in the hands of the geek squad?  They'll be posted to 4chan before you even get your system back.  They'll also copy all of your saved passwords as well, one screenshot, bam.  One agent said he generally copies every file he finds.  He can even upload an entire hd overnight to an online storage site.  Another GS agent had hundreds of very private photos taken from computers over the years. 

This practice is all too common for IT's.  Not just at the GS, but once I saw every tech in a small shop gathered around a customers computer watching a series of videos of the customer and his wife having sex, popcorn anyone?  I can also attest to the fact that the GS hires absolutely non-trained techs, who are told to up-sale at every chance.  I worked for BB for quite a while and I wouldn't trust a GS agent to program the clock on my VCR.  Seriously, they could fuck up a crow-bar. Then they'll sell you a new one with a 4-year protection plan and a home set-up.  When I worked there, BB even pushed a training program called CARE+, which is basically centered around loading up customers with as many accessories as we could fool them into buying.  The GS sucks and 95% of them really, really don't know what they're doing.  One final note, always buy the protection plan if you must by a pre-built PC.  It's the only upsell that's actually worth it.  1 probelm fixed and you've made your $ back.  Plus, Hunter S. said "Always buy the insurance."  I can add something to that, "Always take your sensitive data completely off your computer before you take it to any IT service."

Posted 11/14/2008 at 02:08:58pm

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http://www.weirdstuff.com/cgi-bin/item/20720