Posted 04/08/2008 at 05:54:15pm

I'd like to throw this info out as I'm sure most company's get bashed for poor service. When the opposite is true we should let others know. I had purchased the Wi-Fire last year and was perfectly happy with it when used on 2 different older laptops. Recently I sold both of these and got a new Inspiron 1525 with Vista. The Wi-Fire would not work even with software updates from hField's site. I emailed customer service and got an immediate response. After several questions they told me I'd have to upgrade to the newest model which would be $20 when exchanging the old model. I ordered the new one with the coupon code they gave me and was prepared to ship the old so the new would be sent when they received it. Lo and behold 2 days after posting the transaction I got the new model without returning the old yet...I'll be sure to send it out immediately. I appreciate their wonderful service. By the way the new model works even better. tnx, John