Posted 03/22/2008 at 04:55:54pm

Please note that if you are going to install Vista Service Pack 1 then please note that is is recommended to uninstall and reinstall Norton. After you installed Service Pack 1, then please follow the step by step instructions below to download and install new version: 1). Run the Norton Removal Tool: To uninstall Norton product use the Norton Removal Tool, which is designed to remove left over Norton files and registry entries that may be interfering with the Norton installation. Please refer the link below to use Norton Removal tool: Title: 'Download and run the Norton Removal Tool' Document ID: 2005033108162039 > Web URL: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 NOTE: The Norton Removal Tool will remove Norton products related to the 2003, 2004, 2005, 2006, 2007 and 2008 version. 2) Download latest version of Norton Internet Security: Please note that Symantec has focused on developing Norton Internet Security (NIS) to provide core security technologies to protect customers from today's dangerous online threats and has released an upgraded version of Norton 2008 products. Downloading and installing this new version of 2008.5 Norton product should resolve the issue that you are currently encountering with the current version of your Norton program. To download latest version of Norton Internet Security (NIS) 2008.5 software, please follow the weblink that has been given below: http://liveupdate.symantec.com/upgrade/NIS081550.exe Once you click on the link above, you will get a "File Download" window that will have the options: "Save", "Run" or "Cancel". Please select the option to "Save" this file on to your desktop. After saving this file, please install the Norton program by double-clicking on the "NIS081550.exe" file. This will start the installation of Norton Internet Security (NIS) 2008.5 version. After installing your Norton product activate it. The Antispam and Parental Control features will be available through an optional add-on pack that works with Norton Internet Security 2008. You can download and install the free upgrade of add on pack from the below link: Web URL: http://liveupdate.symantec.com/upgrade/ADDON_ESD.exe 3) Activate the product : After installing your Norton products activate it. To activate your Norton product's, please follow the weblink that has been given below: Title: 'Help with Norton 2008 product activation' Document ID: 2007060506483479 Web URL: http://service1.symantec.com/Support/norton2008.nsf/docid/2007060506483479 Hope this helps someone! Cheers, HLS