Sport & Auto
- About Future
- Digital Future
- Cookies Policy
- Terms & Conditions
- Investor Relations
- Contact Future
Don't take it personal if UPS or FedEx failed to deliver all those PC components and other goodies you intended to shove underneath the Christmas tree this year. It wasn't just you, but thousands of Americans who were affected by delivery delays, as both companies contended with exceptionally bad weather and higher-than-expected demand during the holiday shopping period.
"UPS experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible," UPS said a statement. "UPS has resumed normally scheduled service on December 26."
Both companies have been apologetic, with FedEx telling NBC News that weather conditions wreaked havoc on its planes and delivery trucks this year, though it all comes as little consolation to online shoppers who were relying on quoted shipping times to be accurate.
"Merry Christmas FedEx," read a sarcastic message from Teri Martin in Arizona. "Thanks for taking my money, ruining my son's Christmas and taking days off to avoid dealing with desperate customers trying to find out how to get their packages! NEVER AGAIN!!!"
Complaints against UPS were equally frustrated in tone. According to NBC News, you'd have to go back to 2004 for the last time a significant amount of UPS packages were late for Christmas.
"UPS understands the importance of your holiday shipments," the company said in a Christmas Day statement on its website. "However, the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed."
In the time period between Thanksgiving and Christmas, UPS and FedEx handled a combined 275 million shipments. And according to comScore, online spending spiked 9 percent to $37.8 billion between November 1st and December 15th.