Dell has always bolted out with top honors for the most galling customer service experience. Although it claims to be working earnestly at improving customer service, there is plenty of evidence to the contrary.
It had committed the same blunder just a month ago and subsequently apologized. Dell has no choice but to offer replacements which it is currently doing. But even mandatory replacements seem such a privilege with Dell’s customer-service credentials.
Score one for the little guy, or more specifically, score $108K for Tanya Anderson. That's how much a federal judge is awarding Anderson, who successfully defended herself against allegations of copyright infringement, prompting the RIAA to drop its suit against her. Though few would scoff at a six figure verdict, Anderson doesn't appear to be finished dipping into the RIAA's pockets.
To find out how much is Anderson seeking, and if the tables are finally turning, click through the jump.
For years PC users could be found chomping at the bit over Art Lebedev Studio's oft delayed Optimus Maximus OLED keyboard, and for those patient enough to stay excited through the numerous setbacks and vaporware accusations, the end result was an input device that now sells for over $1,800. Ouch. Such is the price we pay as early adopters of new devices, but if the technology behind a joint collaboration between the U.S. Display Consortium and Plextronics comes to fruition, expect to see more affordable OLED gadgets in the very near future.
To take a look at this new breakthrough techology and how it will affect you, you'll need to click through the jump.
New Acrobat 9 adds built-in Flash and multimedia support to the venerable PDF format. That's the good news. The bad? Unless you buy (or try) Acrobat 9, you can't enjoy any of the new multimedia goodies in PDF documents just yet.
To find out what's new, how to buy (or try) your favorite version of Acrobat 9, and to learn when Reader will catch up, read on.
With home theater PCs becoming increasingly commonplace and the line between computers and fully fledged media centers continuing to blur, we can't think of a better time for AMD to bring back ATI's once popular All-In-Wonder series. Apparently AMD has seen the writing on the wall too, and today announced the AIW's return, now with HD.
It's been a long two years since the last time an All-In-Wonder videocard surfaced, and to see what enticing enchancements AMD has in store for its comeback, you'll have to click through the jump.
To find out how to get the updates you need to protect your system, keep reading.
Perhaps sensing an increasing divide between the latest fad in ultra-portable laptops (like the Eee PC) and costly desktop replacements, Dell is setting its sights squarely on the middle ground while also appealing to the fashion conscious. Consumers can customize the Studio 15 and Studio 17 notebooks by choosing between 7 seven different color configurations along with a handful of trim color options.
But looks run only skin deep. To see what these new notebooks are packing under the hood, click through the jump.
It hasn't always been smooth sailing for Firefox fans, and complaints of memory leaks always seem to resonate with each new release. And while scattered complaints still exist for Mozilla's latest update, it appears Firefox 3 may finally have a memory management scheme ready for the masses. Mozilla claims to have reduced the effects of memory fragmentation, tweaked in-memory cache, altered the way images are stored, and squashed over 400 leak bugs, and the result, at least according to one roundup, shows the efforts paying off.
To see how Firefox fared against the competition, and whether it'll affect you, click through the jump.
Intel’s new Atom mobile processor has been adopted by Panasonic which has incorporated it into their new UMPC the Toughbook CF-U1. The Atom Z520 with it’s power sipping 1.33GHz processor is living with it's new friends a Solid State Drive, WIndows OS, and 1024MB of DDR2 RAM, in the ultra mobile rugged U1 with it’s magnesium alloy chassis, spill-dust resistant, sealed, all weather enclosure. It is sure to be a hit with anyone that likes it rough. The backlit QWERTY keyboard and a 5.6" WSVGA sunlight-viewable touch screen, makes it usable in almost any lighting conditions. It sounds like just the thing, I need to replace my poor laptop that I beat to death and keep resurrecting.
According to eWeek.comit is expected to go on sale in August with a starting price of $2,499.