In an attempt to rally up the troops (and no doubt generate some marketing buzz), Virgin Mobile today issued a call to consumers far and wide to "demand an end to misleading broadband advertising." According to the self-anointed savior of broadband, Virgin claims that many ISPs advertise speeds of up to 20Mbps or 24Mbps but only deliver an average speed of 6.5Mbps.
"People are paying for superfast broadband but receiving a service stuck in the slow lane. Broadband providers need to stop advertising speeds that not a single customer can receive and we’re asking people to support our call for change by signing up to stopthebroadbandcon.org," said Jon James, executive director of broadband, Virgin Media. "Faster broadband means better broadband, whether you’re surfing the Web, watching TV online or downloading music and UK consumers deserve superfast broadband they can trust, rather than having to rely on the fairy tales and broken promises of current broadband advertising."
The new website launches today and includes plenty of propaganda, a petition, and a link to SpeedTest.net to see if you're getting the broadband speed you're paying for.
So what about Virgin Mobile? Are they providing the broadband speeds they advertise, or is Virgin being a hypocrite here? We'll warn you to consider the source, but according to Virgin, subscribers are generally getting what they pay for. You can view the typical speeds at least 66 percent of Virgin subscribers are getting compared to the service tier they're paying for here.
Are you getting the broadband speed you pay for? Hit the jump and sound off!
Word to the wise, make sure you know exactly what your mobile apps are doing and how they operate, lest you discover when it's too late, like after being hit with phone bill saying you owe $7,763.70. Such is the predicament Canadian resident and iPhone owner Jason Boutang finds himself in.
Our first thought was, 'How many 900 numbers did this guy call?,' but it wasn't a sexy voice on the other end of the line that drove up his phone bill, it was a translator application he used during his European trip. Not thinking anything of it, Boutang fired up the app to help him communicate with the French and streamed a Calgary rock radio station for five hours over three days. Sounds innocent enough, but because both required Internet signals, Boutang's Virgin Mobile bill quickly shot up.
"They pulled the plug on me after the third day," Boutang said, who initially thought it was related to roaming charges. "I opened my e-bill and fell over. I had to get three other people to look at the screen to make sure I read it right. I kind of figured it was from the trip 'cause my average bill is about $200 a month."
According to Boutang, he called up Virgin Mobile to see he could get the charges dropped or reduced, but so far hasn't had any luck.
"They said, 'pay up every penny ... you went outside your neighborhood, you pay the price,'" Boutang said.
According to Canada's CNews outlet, Virgin Mobile is looking into the situation to see if they can lessen the charges. In the meantime, Boutang is pleading ignorance, saying the customer service rep who sold him his iPhone never warned him about the costs of using the device abroad, nor was he informed of any roaming data plans.
Is Boutang a victim of the system, or simply guilty of not doing his homework? Hit the jump and sound off.