Posted 09/18/08 at 02:00:00 PM by The Maximum PC Staff

I purchased a 37-inch Westinghouse LVM-37W3SE LCD 1080p HDTV monitor in June 2007. A few months later, I found out that this particular model has faulty firmware that prevents it from working properly with many devices. For example, the Nvidia driver recognizes it as a different model Westinghouse 1080i monitor and refuses to set it in 1080p mode. I contacted customer support and received permission to return it. The monitor was returned in November, and it was received by Westinghouse two days later. I hadn’t heard anything from them until about a month ago, when I finally made a call to find out about the RMA status. (I’ve been out of the country on a business trip.)

I was promised a follow-up by several people, but no one would commit to when the monitor would be sent. They basically asked me to wait until I received my product. It has now been more than seven months, and I believe I have waited long enough! Thank God my trusty 15-inch LCD is still working fine.

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