Watchdog15 - 37 = 42

The WatchdogI purchased a 37-inch Westinghouse LVM-37W3SE LCD 1080p HDTV monitor in June 2007. A few months later, I found out that this particular model has faulty firmware that prevents it from working properly with many devices. For example, the Nvidia driver recognizes it as a different model Westinghouse 1080i monitor and refuses to set it in 1080p mode. I contacted customer support and received permission to return it. The monitor was returned in November, and it was received by Westinghouse two days later. I hadn’t heard anything from them until about a month ago, when I finally made a call to find out about the RMA status. (I’ve been out of the country on a business trip.)

I was promised a follow-up by several people, but no one would commit to when the monitor would be sent. They basically asked me to wait until I received my product. It has now been more than seven months, and I believe I have waited long enough! Thank God my trusty 15-inch LCD is still working fine.

—Jeong Lee

 

Read More

Comments 
2
TAGS 
lcd, nvidia, Watchdog, HDTV, 1080p, westinghouse, firmware, 37-inch, video drivers
RESOURCE CENTER

THIS MONTH's ISSUE
FEATURE Windows Tips: Find out what works and what doesn't as we test the most commonly prescribed Windows tipsHOW TO Customize and streamline your Windows desktop Core i7 Check out Intel's next-gen chip, up close and personal The Reactor We preview the first production-ready oil-immersed PC

Don't have an account? Register Now! Forgot password?