Posted 06/26/08 at 05:57:08 PM by Pulkit Chandna

Dell has always bolted out with top honors for the most galling customer service experience. Although it claims to be working earnestly at improving customer service, there is plenty of evidence to the contrary.

Dell has admitted to its British and Italian customers to having shipped Vostro 1310 and 1510 notebooks with a flawed keyboard, yet again. The said keyboards have a flawed layout with the ‘Z’ key wrongfully placed below ‘S’ and ‘D’ keys instead of ‘A’.

It had committed the same blunder just a month ago and subsequently apologized. Dell has no choice but to offer replacements which it is currently doing. But even mandatory replacements seem such a privilege with Dell’s customer-service credentials.

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