It’s a bit of a puzzle, really. A company sells you a service, that it knows to be substandard, yet it continues to charge you full price. When you complain you get a promise of improvement. When enough people complain that promise is made public. But, in the meantime, you keep paying for a substandard service.
It’s AT&T’s turn to make promises of better service, for San Francisco and New York subscribers. According to Ralph de la Vega, chief executive of AT&T Mobility, service levels are below “our standards.” And “[t]his is going to be fixed.”
The problem is one of AT&T’s own making. It’s over-sold its capacity, with smartphone users sucking up bandwidth like there’s no tomorrow. Upshot of it all: sluggish service and dropped calls--for everyone. (Engadget reports that the rate of dropped calls on AT&T in New York hovers around 30 percent.)
While AT&T channels Dionne Warwick, you can expect, if you live in New York or San Francisco, for a while longer, to keep paying full price for your substandard service. But, at least, you have AT&T's promise things will be better--that's something, isn't it?
