Ticketmaster started up a new blog this week and wasted no time getting down to business, jumping straight into the discussion about everyone's least favorite part of ordering tickets online: service fees.
"We get it -- you don't like service fees," the blog begins. "You don't like them mostly because you don't understand what the heck they are for. We'll try to do a better job in this space over the coming months of helping you understand our business, and how our fees compare to others in the industry (both in ticketing and ecommerce in general). But the reality of the live entertainment business is that service fees have become an extension of the ticket price."
Ticketmaster went on to candidly acknowledge that the way these fees are presented in the check out process "is a huge frustration," which ultimately hurts ticket sales. To address this issue, the online ticket vendor said it will start listing actual ticket prices rather than tacking on service fees at the end of the ordering process.
"Over the next few days we are rolling out a new way of presenting pricing and fees on Ticketmaster.com," Ticketmaster explains. "Going forward, just like almost every other business in the world, we'll tell you up front how much you can expect to pay for a certain ticket. We'll still break out the 'face value' from the other fees where required, and we haven't broken down per-order fees yet (although you will begin to see many of our clients move to truly all-in pricing, because they know it sells more tickets and makes you happier). This user experience mirrors what you see across the Web from leaders in their field -- Amazon, Apple, Expedia, Zappos, and more."
Ticketmaster also talked up a new return policy in which anyone who buys a ticket in a venue operated by Live Nation now has three days to return it, up until one week before the show.
Does Ticketmaster's upfront pricing model make the service fees a little easier to swallow, or does it not really matter? Hit the jump and sound off!
We're not entirely sure we needed a study to tell us that Internet access leads to romantic hook-ups -- scratch that, we're positive a study wasn't needed -- but a professor at Stanford University went ahead and put in the necessary research, anyway.
"Although prior research on the social impacts of Internet use has been rather ambiguous about the social cost of time spent online, our research suggests that Internet access has an important role to play in helping Americans find mates," said Michael J. Rosenfield, an associate professor of sociology at Standford University and the lead author of the study, "Meeting Online, The Rise of the Internet as a Social Intermediary."
While the premise might not surprise anyone, maybe the actual numbers will. According to Rosenfield and his research team, some 82.2 percent of participants who had Internet access at home also had a spouse or romantic partner. By comparison, the partnership rate for those without online access at home was 62.8 percent.
"With the meteoric rise of the Internet as a way couples have met in the past few years, and the concomitant recent decline in the central role of friends, it is possible that in the next several years the Internet could eclipse friends as the most influential way Americans meet their romantic partners, displacing friends out of the top position for the first time since the early 1940s," Rosenfeld said.
You know that Facebook 'like' button you're seeing everywhere? Well, Twitter is about to follow suit by releasing an official Tweet Button for sharing content you find online. Leaked documents suggest the button could start showing up as soon as Thursday. The button is available in three sizes, with five different display customizations. This single line of code can be added to any page, allowing users to share it over Twitter easily. The button will also be a way to track how many people are retweeting a page.
Tweetmeme is the company currently running most of the twitter button embeds you currently see around. This move from Twitter certainly threatens their business model. That's nothing new for Twitter though. Be it URL shorteners, mobile clients, or buttons, Twitter might make an official option at any time.
Market research firm comScore has released a new report outlining how women are shaping the Internet, and yes folks, that includes gaming.
"Women's high engagement with Games and Online Gaming sites may come as a bit of a surprise," comScore writes. "However, this is indicative of the evolution of the gaming landscape, which has given rise to casual gaming -- an activity that is very popular among women. Women are much more likely to play casual games (i.e. Solitaire, Sudoku, and Scrabble) than action, adventure, and sports games, which are typically favored by young males."
According to comScore, female gamers age 55 and over spend the most time playing games online of any demographic, and other than the 15-24 age bracket, women outpaced men every time.
Casual gaming isn't the only online activity women are drawn towards. Females outpace males in social networking, instant messaging, and emailing. And would you have guessed that women are nearly as likely as men to visit gambling sites? It's true, says comScore, which also points out that over one-third of women visit sex-themed sites, compared to nearly half of all men.
Do we need another gaming service? If OnLive succeeds the way its developers hope, it could be the only service you’ll ever use again. After sampling OnLive over several weeks, we believe in the technology—but we’re not at all sold on the licensing model.
Instead of downloading entire games—a la Steam—or buying discs from an e-tailer or brick-and-mortar store, OnLive streams games instantly. On the upside, the service boasts astonishingly low client-side hardware requirements, because OnLive’s servers execute the game code and stream 1280x720-resolution video to your PC (or Mac). Your computer sends packets containing your in-game actions back up the pipe to OnLive. All you need is a dual-core CPU. We’re talking any dual-core—even Intel’s Atom 330 will do the trick. You don’t need discrete graphics, either.
Hopefully all of you who were enticed by Amazon's new, smaller Kindle didn't sit on the fence before hitting the 'submit order' button. If you did, you may have to wait until September to get your paws on the new eBook reader.
"Due to strong customer demand, Kindle is temporarily sold out. Order now to reserve your place in line. Orders are prioritized on a first come, first served basis. Orders placed today are expected to ship on or before September 4th.," Amazon wrote on the Kindle's product page.
That's a delay of just over a week from the original August 27 launch date, but if the new prices prove popular enough, that date could get pushed back even further. Amazon released two new models, a Wi-Fi only version for $139, and a Wi-Fi + 3G unit for $189. Both devices are 21 percent smaller than the last-gen Kindle, but sport the same 6-inch reading area.
It's official, folks - Twitter is popular. Very popular. As in, the microblogging service recorded its 20 billionth tweet over the weekend when "GGGGGGo_Lets_Go," a graphic designer in Tokyo who works at an advertising agency, posted the milestone message.
"It looks like I posted the 20 billionth tweet. I'm getting replies from people all over the world. It's scary. What are the chances? Maybe Im' going to die. Is it more amazing than winning the lottery? I thought it was a joke," he said in a followup Twitter message.
If you need any proof that Twitter is growing at an incredible rate, consider that the 10 billionth tweet was posted not even five months ago, which itself was four years in the making.
At last count, Twitter was growing by an average of 300,000 new users every day.
It was just in 2006 when the US Congress approved a ban on internet gambling, but reports indicate the legislature is mulling the possibility of legalizing it again. The move in 2006 forced many online casinos out of business as US customers found they were unable to buy in. Many felt that online gambling was too tempting, and trapped people into losing large sums of money too easily.
As usual, this change would probably be aimed at increasing revenue. The bill passed through a committee this week would direct the government to license and collect taxes from online casinos. The bill would allow states to continue with a ban if they choose. This brings up the larger issue of the ever-expanding availability of the Internet. If people have access to a gambling online, or even on their phone, would more people get themselves in trouble?
If you ask us, there are plenty of other things people can spend too much money on around the Internet. Why single this out? Gambling doesn't seem more dangerous than other possible activities. How much control should the government exert over online business?
Things aren't looking so hot for MySpace, the once dominant social networking site that has since taken a distant backseat to Facebook. According to comScore, MySpace's traffic declined 49 percent in the course of a year, dropping from 6.5 million visitors in May 2009 to a mere 3.3 million in May 2010.
Adding insult to injury, Facebook is in a celebratory mood after having recently reached 500 million registered users. That's 400 million more than MySpace claimed at its peak, and despite a recent revamp of the site, it doesn't appear as though MySpace is going to be able to turn things around.
Rupert Murdoch's News Corp. paid $580 million for MySpace back in 2005, and in the past six months alone has lost two chief executives.
Facebook founder Mark Zuckerberg has a message for all the social networking haters out there: Facebook is doing just fine without your support, thank you very much. He didn't actually say that, nor did he need to - the numbers speak for themselves.
"As of this morning, 500 million people all around the world are actively using Facebook to stay connected with their friends and the people around them," Zuckerberg wrote in a blog post. "This is an important milestone for all of you who have helped spread Facebook around the world. Now a lot more people have the opportunity to stay connected with the people they care about."
To celebrate the occasion, Zuckerberg and company launched a new app called "Facebook Stories" so you can tell the other half billion members what brought you into the social networking scene and what you use Facebook for.
Not hokey enough for you? Not to worry, the Facebook team also assembled a photo album filled with their messages of thanks. Maybe at the one billion members mark the company will spring for a celebratory video.