The company began shipping the XT tablet sans any multi-touch in December, 2007 but with an assurance that the feature would be added at a later time. It is very strange how some websites are highlighting the fact that the update is free. They shouldn’t forget that Dell hasn’t done a terrific job justifying XT’s exorbitant price – prime example of thickly veiled language – and the unavailability of the tablet’s purported forte for 6 months after launch implies that the company owes a favor or two to XT owners.
It seems everyone and their mother has jumped onto ultaportable bandwagon, and now it appears the mother of all OEMs will be getting in on the action too. Citing un-named "market sources", DigiTimes says come August, Dell will introduce a low-cost notebook of its own.
Dell's anticipated late entry has given other first-tier vendors the jump, but helping to play catch-up, Dell can be expected to use its leverage as a leader in the OEM market to undercut the competition. DigiTimes claims the Dell E series low-cost laptop will cost just $299, which checks in $100 cheaper than Acer's Aspire One. The anonymous sources also estimate Dell can penetrate the market with 2-3 million units this year.
(Ed Note:We're currently investigating the RIAA's alleged involvement with the audio problems users are facing on Dell laptops. An official Dell representative has stated that the omission of the Stereo Mix option is most likely an issue with Windows XP, and a driver has been released to fix the problem. We've contacted the RIAA and are awaiting their response. We'll follow up with this story when we have more information.)
Gateway and Pac Bell are the other two manufacturers to have bowed to the RIAA at the expense of their customers’ satisfaction and disabled the stereo mix feature without warning.
The trade group, which comprises leading record labels, has a very controversial past. Although RIAA doesn’t favor home audio recording and file sharing in an effort to prevent piracy, this same, ostensibly prudish organization was all for depriving several musicians of their own musical works by supporting a controversial “work made for hire” clause in 1999 legislation, which unfairly transferred copyrights of musical works to record labels.
It turns out that off-shoring tech support and customer service might not be such a great deal for companies after all. A paper titled, “Does Offshoring Impact Customer Satisfaction?” posted on ssrn.com for feedback, touches on the subject. There is plenty of evidence that off-shoring saves companies money on their bottom dollar, but what hasn’t been looked at until now is how it affects customer satisfaction and loyalty. What is surprising is not that the papers over all conclusions that in customer service off-shoring is bad but that back office functions like tech support can be a good thing for customer perception. I find that hard to believe from a tech’s aspect.
If you’re the tech Guru for your circle of friends and family you know that they all cringe at the thought of calling tech support. They will relate horror stories of speaking to someone claiming to be named “Bob”, who is reading text from a computer screen in a hard to understand, thick accent. This is why they call you with their technical woes. The paper however suggests that this alone isn’t what causes customer dissatisfaction, but rather the perceived lack of expertise.
Make the jump to hear more about off-shoring and the invasion of the computer puppets!
Dell has announced a couple of exciting apps that will come aboard the bright range of Studio notebooks. Strangely both of them make the Dell Studio appear like Dell's homage to Mac. But it is only after the jump that you will know whether the two proprietary apps, Dell Dock and Dell Video Chat, are anything to write home about.
Dell has always bolted out with top honors for the most galling customer service experience. Although it claims to be working earnestly at improving customer service, there is plenty of evidence to the contrary.
It had committed the same blunder just a month ago and subsequently apologized. Dell has no choice but to offer replacements which it is currently doing. But even mandatory replacements seem such a privilege with Dell’s customer-service credentials.
Perhaps sensing an increasing divide between the latest fad in ultra-portable laptops (like the Eee PC) and costly desktop replacements, Dell is setting its sights squarely on the middle ground while also appealing to the fashion conscious. Consumers can customize the Studio 15 and Studio 17 notebooks by choosing between 7 seven different color configurations along with a handful of trim color options.
But looks run only skin deep. To see what these new notebooks are packing under the hood, click through the jump.
From the Air to the Pro, Apple’s MacBooks are winning the hearts and minds of consumers everywhere—including PC enthusiasts. Maximum PC investigates whether the hoopla is warranted.
What do you really get for the money when you throw down for a MacBook, and how do these Apple computers compare to their PC counterparts in terms of performance, features, overall usability, and price? Maximum PC tests and reviews the MacBook Air, the standard MacBook, and the MacBook Pro against five PC models sporting similar price points and formfactors. It’s time we set the record straight.
We wondered if Dell was making a passive-aggressive statement when it shipped us its new XPS M1530 in flamingo pink. Perhaps the boys in Austin think the MacBook Pro is a bit effete, so the pink is fitting. Or perhaps someone on the reviews team just finished watching Reservoir Dogs and was channeling Steve Buscemi’s Mr. Pink.
Whatever the reason, the XPS M1530—be it pink, blue, or brown—is a worthy contender to Apple’s vaunted MacBook Pro. Featuring Intel’s 2.5GHz Core 2 Duo T9300, 2GB of DDR2/667, a 250GB Samsung SpinPoint drive, and a GeForce 8600M GT, the XPS M1530 certainly has the specs to compete with the MBP in performance.
The veneer that embellished Dell’s Mini PC has quite literally been blown away. This was revealed in a leak of the revamped design of the petite desktop. The refined wooden case has made way for a streamlined Plexiglas covering. It has also been rechristened Studio Hybrid. The leak shed some light over its vital specs but the processor still remains shrouded in mist.
However, it is known that an Intel processor will serve as the powerplant. The other specs have been revealed to be 4GB RAM, 320GB hard drive, WiFi, DVD+R drive, five USB ports, an HDMI port, S/PDIF, DVI, and a memory card reader. The leaked photograph of the desktop is not as promising as the specs - which seem reasonable for a desktop priced between $500 and $700 – as the cameraman clearly didn’t do a great job during his surreptitious photo shoot featuring the Studio Hybrid.