Unlike in the US, Apple was handed a resounding defeat during its legal truffle with Samsung in the UK. Unfortunately for Apple however, the judge did a bit more than throw the case out. Judge Robin Jacob ordered the company to publically apologize to Samsung on the front page of its website, and gave them a tight timeline to comply. How did Apple respond? First they posted a halfhearted apology, then when the judge ordered them to try again, they used a bit of web trickery to hide the proper apology, regardless of browser type or resolution. The judge as you could imagine, was not impressed.
A U.K. judge took a verbal bite out of Apple for a court-ordered statement that appeared on its overseas website. In a previous ruling in the U.K. -- one that was held up in appeal -- Apple was ordered to take out newspaper ads and post a month-long message on its website clarifying that Samsung didn't infringe on any of its patents. Apple made good on that promise in a short, two-sentence paragraph, but then added four additional paragraphs condemning Samsung, including a lengthy court quote that described Samsung devices being "not as cool" as Apple devices.
It's only natural to feel burned out with your job at one time or another, but that doesn't excuse the actions of a seemingly disgruntled FedEx delivery driver who was caught on camera tossing a fragile computer monitor over a tall fence like it was the ultimate hot potato. You do know what we're talking about, right? The video was uploaded to YouTube and quickly went viral, amassing over 4.6 million views in just three days.
AT&T can send out apology emails to their heart's content for a recent security breach that had hackers posting emails of some 114,000 iPad owners, but at the end of the day, Apple's slate is still vulnerable, hacker site Goatse Security said.
As Goatse Security explains it, "all iPads are vulnerable" through the Safari browser. Safari apparently doesn't block off high-numbered, illegitimate ports or communication channels, and when combined with the broswer's ability to automatically fulfill software requests, a user need only click a malicious link to invite trouble. A hacker could, in theory, gain unauthorized access, and do so fairly easily.
Goatse Security's disclosure was in response to AT&T calling the recent attack "malicious" and requiring "great effort." According to AT&T's email, the security flaw that allowed the recent breach has been turned off and is no longer an issue. Goatse Security, however, denied that any "great effort" was involved, saying it took only an hour to bust into the system.
What do you do if a security screw-up leads to over 114,000 email addresses being exposed, including those registered to politicians, celebrities, military personnel, and other prominent figures? You apologize, of course, and take refuge in your exclusivity contract, if you have one (as AT&T does).
"Recently there was an issue that affected some of our customers with AT&T 3G service for iPad resulting in the release of their customer email addresses," AT&T's Dorothy Attwood stated in an email to its customers. "I am writing to let you know that no other information was exposed and the matter has been resolved. We apologize for the incident and any inconvenience it may have caused. Rest assured, you can continue to use your AT&T 3G service on your iPad with confidence."
In the email, Attwood blamed the incident on malicious hackers who exploited a function designed to make the iPad's log-in process faster by pre-populating an AT&T authentication page with the email address used to register a user's iPad for 3G services.
"AT&T acted quickly to protect your information – and we promise to keep working around the clock to keep your information safe," Attwood continued. "Thank you very much for your understanding, and for being an AT&T customer."
As if those who want to pair Apple's iPad with 3G service have a choice (actually, they do, but it requires jailbreaking, tethering to a smartphone, or using a mobile hotspot device like Verizon's MiFi).
It seems that AT&T had to learn the hard way that you simply don't threaten your customers with cease and desist orders for trying to get in contact with the company's CEO via email. In the wake of the media backlash for doing exactly that, Randall Stephenson, the CEO in question, has issued an apology to Giorgio Galante, the subscriber who committed the egregious act of not just sending one email, but TWO emails over the course of two weeks. The nerve!
"We are apologizing to our customer," AT&T said in a statement. "We're working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed. Because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again."
Galante's first email was a request to bump up his iPhone upgrade eligibility and sell him a tethering plan. The following week, Galante send a second email letting the CEO know he wasn't in support of AT&T's new data rates and as a result would be switching to Sprint.
Despite the apology, which Galante says he feels was sincere, he still plans to head over to Sprint and pick up an EVO 4G.
Security software firm McAfee apologized last week for issuing an update to the company's corporate antivirus suite that caused the scanner to identify a benign file in Windows XP machines as a virus. The screw up, which mainly affected XP SP3 rigs, had IT departments scrambling to repair and restore machines that had crashed.
"First off, I want to apologize on behalf of McAfee and say that we're extremely sorry for any impact the faulty signature update file may have caused you and your organizations," said Barry McPherson, executive vice president of support and customer service, in a blog post.
McPherson went on to blame the situation on a recent change made to McAfee's QA environment that resulted in a faulty DAT making its way out of the company's test environment and onto customer PCs.
McAfee didn't disclose how many computer systems were affected, though some estimates put the number in the thousands. The timing is especially bad for McAfee, as the company's consumer oriented internet security suite seemed to have turned a corner with this year's release, earning an 8 verdict in our recent 10-man security shootout.
An online pricing mix up in Taiwan last week had Dell selling selling 19-inch LCD monitors for as little as $15, as well as the company's Latitude E4300 laptops for roughly $560, more than a grand below what they normally sell for. But rather than cash in on some smoking deals, Taiwan shoppers instead get an apology, refund, and a coupon for their trouble.
"It is Dell's hope that the courtesy coupons demonstrate Dell's respect for its customers and to apologize for any inconvenience caused," the company said in a statement.
Those who tried to purchase a laptop will receive a coupon worth NT$20,000, or about $600 USD, while those who placed orders for the mispriced LCDs will get a $NT1,000 coupon worth about $30 USD.
While the coupons and an apology may be enough to placate affected customers, there's still the issue of whether or not Dell was in violation of fair trade laws in Taiwan.
"To avoid any further confusion to our customers and to facilitate further investigation Dell has made the difficult decision to close our Taiwan online store," Dell said in a statement.