Nintendo's eye-popping portable powerhouse may be the talk of the town, but not all of said talk has been positive. Foremost, early adopters have reported trouble with the novely named Black Screen of Death, which kicks users to an ominous, sadly 2D error message that prompts an immediate reset. For some, however, problems have persisted to the point of angry marches back to the retailer, receipt in hand. Before you toss a brick through Nintendo's window over your bricked portable, however, let's hear the console-maker's side of the story.