T-Mobile to Slash Workforce, Close Down Call Centers

Paul Lilly

Without the benefit of a merger with AT&T and even after receiving a big time breakup fee in the neighborhood of $4 billion, T-Mobile is finding it difficult to forge ahead with business as usual. T-Mobile, currently the fourth largest carrier in the U.S. behind Verizon, AT&T, and Sprint, reportedly plans to shut down several call centers and reduce its workforce by 1,900 as the wireless carrier attempts to cut costs.

T-Mobile is closing nearly a third of its two dozen call centers, bringing the number down to 17 over the course of the next three months, CNN reports . This will actually result in the elimination of 3,300 positions at the outset, though T-Mobile will hire 1,400 workers to flesh out its remaining call centers. It's unclear if those receiving pink slips will have the option of relocating.

"These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth," T-Mobile USA Chief Philipp Humm said in a statement.

T-Mobile still makes a profit, but it's also spending large amounts of cash to build a better network capable of competing with the big three. Parent company Deutsche Telekom would like nothing more than to sell its U.S. operations, though after the failed AT&T acquisition, finding a buyer is no easy task.

Image Credit: Flicker (Jim Legans, Jr)

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