Survey Ranks AT&T Lowest Among Mobile Phone Providers

Paul Lilly

Apple couldn't have picked a worse wireless carrier to enter into an exclusivity agreement to carry the iPhone, and we mean that literally, at least according to a new survey by Consumer Reports.

The consumer advocate group pinged more than 58,000 ConsumerReports.org subscribers about their cell phone carriers, and it was AT&T that scored the worst for overall satisfaction, dropping "significantly" from one year ago. And get this -- more than half of the AT&T customers surveyed were iPhone owners. In fact, Consumer Reports points out that "iPhone owners were much less satisfied with their carrier and rated data service (Web and email) lower than owners of smartphones on other carriers that, like the iPhone, have a host of apps to encourage heavy data use."

Where there's smoke there's usually fire, and there has been a ton of smoke signals saying the iPhone is headed to Verizon. If AT&T wasn't worried before, it should be now. Verizon ranked second among all mobile phone service providers, trailing U.S. Cellular for the top spot.

"Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans," said Paul Reynolds, Electronics Editor for Consumer Reports.

The survey also touched on the topic of bill shock with one in five respondents saying they've received an unexpectedly high cell phone bill in the previous year, usually for exceeding their plan's voice, text, or data limits.

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