Study: Most Office Computer Users Reject IT Help for PC Problems

Paul Lilly

Office workers are taking PC problems into their own hands.

A nationwide survey conducted online in March 2013 by Harris Interactive on behalf of Crucial found that the majority of office workers who use a computer are reluctant to call the IT department for tech support. Instead, 53 percent of the 2,144 U.S. adults said they attempt to fix their computer problems on their own or solicit help from a co-worker/someone else. What makes this finding even more interesting is that computer problems ranked as the top reason for decreased productivity.

Around 29 percent of respondents indicated computer problems (lost files, slowness, crashes, and so forth) as the primary reason productivity suffers in the workplace. The category outranked co-workers (25 percent), workload (22 percent), management (22 percent), and customers/clients/vendors (15 percent) as factors that negatively affect the work flow.

"It is interesting that while computers play such a pivotal role in the flow of an office's workload, many employees are choosing to remedy their computer issues without the assistance of a trained IT professional," says Roddy McLean , marketing director, "As the modern office worker is more reliant on the performance of their computer, they have also become more adept at finding a do-it-yourself solution when a computer crisis strikes."

There's a bit of a divide between the propensity of male and female workers to call IT for help. The survey found that male computer users (46 percent) are much more likely than female workers (25 percent) to fix their own PC problems. Young men between th ages of 18-34 are especially prone to go the do-it-yourself (DIY) route at 61 percent.

Crucial commissioned the survey to draw attention to the launch of a national contest to recognize everyday office workers who come to the aid of co-workers mired in computer chaos. Those nominated for the title of Official Unofficial Office Computer Go-To Superstar have a chance to win $5,000 in cash and a $5,000 Best Buy gift certificate.

If you know of an ideal candidate, you can drop their name at .

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