Sony's 1 Million PlayStation 4 Console Sales in 24 Hours Marred by Complaints of Faulty Hardware

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fung0

That 1 million sales figure is kind of meaningless. Everyone already knew that Sony has that many hard-core fans, who'd grab the system right away, despite any negative reports. The only statistic that matters is total sales over the entire Xmas period. If that number dips even slightly compared to previous console generations, software developers will take it as an omen.

Here are some other statistics. PS4 installed base: 1 million. PS3 installed base: up around 80 million... but being moved by its manufacturer towards end-of-life. Steam installed base: 65 million... and growing, no interruption in sight. Installed base of PCs that are as powerful as the PS3: hundreds of millions, probably. Installed base of PCs that are MORE powerful than the PS4: tens of millions, even by the most conservative reckoning... and growing rapidly.

If I was risking the farm on game development, I know which market would look like the safest bet.

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medavid16

I've had a NES, SNES, Genesis, Gameboy, PSP, Vita, PS3, Dreamcast.

PS4 is by far the most "next-gen" feel I've ever had with any of the machines. Myself, 4 of my friends, no one had problems.

The interface is smooth, much smoother than PS3. Share/Broadcasts without any slow down on Twitch. Graphics are breathtaking (first fly-over the city in Klllzone gave me the wow factor). Controls are solid. I was pleasantly surprised my controller had sound coming from it. Solid surround sound if you have the set up. Very immersive.

I should have a disclaimer that I am not a fan boy by sorts to brand, but just a gamer in general. I pre-ordered an Xbox One as well. I've reviewed the strengths and weaknesses of both machines, and found the Xbox has it's merits as well. But i the question is, is the PS4 good, great, excellent, awesome? I'd say, awesome. Don't let the critics fool you, I think the just need to have some publicity. I don't think I've had a smoother more and more impressive next-gen experience.

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fung0

These new "next-gen" systems are more redundantly "last-gen" than any previous consoles. They're the first to offer dramatically less performance than current-available PCs, and no other relative advantages whatsoever... unless you count incompatibility with all existing software, a hobbled UI and a big helping of proprietary lock-in.

And if you're planning to say they're cheaper than PCs, be sure to total up the cost of both systems, since one is obviously not enough, PLUS the online fees you'll be paying for the entire life of each.

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the_brink

0.4% isn't a big deal. Wait until it gets past 5% then let me know.

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John Pombrio

I did some serious digging. Over the past few days, a consistent 30% of PS4 Amazon Verified Purchasers are giving the console a one star review. Almost all of them are due to broken consoles. About 85% of all the reviews for the console are verified purchasers, around 3,500 reviews overall. Some one star reviews are obvious fake reviews but there seems to be about the same number of fake 5 star reviews (one poster who was not a verified purchaser did three 5 star reviews for the PS4, the only reviews he has ever done on Amazon). There are also a lot of 2 and 3 star reviews that are for broken PS4s. Normally, I ignore one star reviews of people with broken products as "sour grapes" comments, but 30% of over 3,000 reviews is a significant number.

I enjoyed this 5 star review. The commenter who bought a PS4 from Amazon has troubles but still loves the unit:

"I love it overall; however, I do have an issue with the HDMI port where the video will cut out on occasion. I'm going to have Sony replace my unit and hopefully the new one doesn't have this same hardware issue.
Otherwise the system is amazing and best console I've ever seen - nice job Sony!"

As for most people blaming Amazon's shipping as the cause, I just cannot imagine how a console that has only three moving parts (hard drive, fan, optical drive), weighs a few pounds, is screwed together tightly, and has a solid plastic case could be so fragile.

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kixofmyg0t

The only broken PS4's I've ever heard about were all from Amazon. Most everything I've ordered through Amazon has arrived beat up looking. Just sayin.

60 of my coworkers got a PS4 this past weekend, all through brick and mortar stores. No failures yet.

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lacky32

I have one and I have played it for about 12 hours so far (mostly Resogun). No issues to report here, I do find it strange that most of the reports are from people who bought theirs through Amazon. Although I don't know how many units Amazon sold comparatively.

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THE_REAL_MAVERICK

Business schools teach that .4% fail rates are not good. Imagine if that failure rate was acceptable in the airline industry....lol.

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DCantu1970

The airline industry is regulated by the government.

The PS4 is regulated by Sony.

Who would you rather put your trust in LOL?

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warptek2010

And somehow planes still crash from time to time, go figure.

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vrmlbasic

Sony or the Feds? Sony. It is the lesser evil.

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the_brink

hahaha, what school did you go to? A $400, mass produced, device is completely different than an airplane. 0.4% is below the average for hardware failure rates. Example, by 2008 xbox 360 had a failure rate around 17% while the PS3 and Wii had a 3% failure rate.

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kixofmyg0t

Mine, as well as everyone of my coworkers that picked up one work just fine.

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wolfing

I got mine on release date from Amazon, it works fine, though I was surprised it lacked the multimedia capabilities of the PS3, I hope they just didn't have time to finish it for release and will add it soon, and not that they were removed on purpose for some stupid reason.

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leorick

we already know this. Sony is going for a hard push for online services like Music Unlimited. It doesn't even have DLNA anymore. It will not play even play your MP3's anymore or your audio CD's.

So at this point, it's not a missing feature. It is a decision of the company and we are hoping that Sony might change its mind.

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jbitzer

Are you speaking in the royal WE? not everyone knows this. If it's such a waste of your time to read his post, then why waste the time responding?

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Xenite

Simply no way they could know this soon that it only affects .4% of the units. I think the 650 people on Amazon would dispute that number.

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jason2393

0.4% of 1 million is 4000, so the number is still valid. Also, they could know it if they've already determined the cause internally, but are only willing to give the number affected publicly.

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GenMasterB

Myself and 6 of my friends picked up a PS4 on launch nite. Zero
problems here and I know most of us have had ours on almost 24/7.

Nice piece of hardware for the price IMO. Still lacking in firmware updates like ability to play mp3/mp4's from usb or network, but they said "next release".

We'll see.. but so far I'm impressed.

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dgrmouse

Was it necessary to go online with the device before you could play games on it?

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GenMasterB

no

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dgrmouse

That's awesome. Thanks for replying.

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Sorian

This is why I wait a few months so if there are bugs, they get worked out.

Then again, this is also why I am in the process of upgrading my desktop to play the newer games (after the console exclusivity ends).

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Bdiddytampa

That is what I did, I took the $500 I would have spent on a PS4 and a game, and got a GTX 770 and a closed loop water cooler for my CPU :-D I may get one in a year or 2 if the exclusives are good enough, but I'm set for multiplat games

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Innomasta

Every console has a rocky start, this is nothing new.

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legionera

So, they are excused to release faulty devices?

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Engelsstaub

@ legionera: if anyone goes through six PS4s in three years as I did the XBox 360 after its launch (the "Elite" one lasted a total of three months before I had to send it back,) I would love to know. I'm betting money Sony addresses and fixes its problems like a normal huge corporation.

IOW: if Sony is still cranking out a significant number of faulty consoles, as MS did, after the next production run I'll get a great-big Microsoft tattoo like yours ;)

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jbitzer

FWIW, sony usually addresses their problems only after a class action suit, just like the PS2 and PS1.

They are hardly paragons of customer service.

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legionera

@ Engelsstaub

-offt-I admit that I see more people here unable to distinguish my professional opinion from my personal opinion. -/offt-

Meanwhile, the number of defective consoles is raising and Sony is unable to address the issue. http://www.maximumpc.com/sony_posts_troubleshooting_guide_bricked_playstation_4_consoles2013#comment-257836

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maxeeemum

@Engelsstaub

LOL!

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Paper Jam

No excuses. These are extremely simple devices being manufactured down the street from anyone who could possibly want one. And furthermore, they are constructed with components blessed by the gods of Midguard, and are being assembled by highly skilled, well payed professionals that were themselves manufactured by Skynet for perfection. And all of this was done so that there can nevermore be such a thing as human error or negligence solely for your benefit. /s

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drapalskif

Not sure if you're being sarcastic or not, but no company willingly releases faulty hardware. With electronics being mass produced there is always a percentage that some will fail. I'm not sure what the acceptable number is to the general public. My guess would be maybe 4-5% total. Which if it was near 5%, in perspective that's not that bad with how many units have sold/will be sold.

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DCantu1970

The word "Skynet" should have given it away :-)

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Carlidan

think the /s means sarcasm. :)

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acidic

supposedly it is the forced labor "interns" doing it on purpose

http://www.dailytech.com/Foxconn+Interns+Reportedly+Damaged+PS4+Consoles+Sony+Celebrates+1+Million
+Sales+in+24+Hours/article33765.htm

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vrmlbasic

At the Foxconn prison labor complex, is an "intern" just someone with a shorter prison term than the norm?

The Chinese (and the Apple hipsters) can say that it isn't prison/forced labor all they want but normal businesses don't have to rig up nets to stop the deluge of suicidal workers from falling onto the pavement when they try to leap to their doom.

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jbitzer

Well they can always try mud farming and starvation. That's the joys of a Soc/commie country for you.

And here's a fun fact, the suicide rate amongst foxconn employees us lower than that of the US's "all volunteer" military.

Living in China sucks no matter who you work for.

Being poor sucks no matter where you live.

Putting together toys for rich Americans is not the only, or even a large contributing factor to suicide.

But hey,if you can feel superior by berating people who buy the products produced by a culture completely alien to yours, using the rules of your culture to judge them, who am I to judge your ignorance?

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jowens203

Interning at Foxconn? "How to become disgruntled before becoming an employee"!

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Carlidan

Guess that's one way of how disgruntled workers can back at their bosses.