Sony Posts Troubleshooting Guide for Bricked PlayStation 4 Consoles

38

Comments

+ Add a Comment
avatar

Brand___X

Well,

I went to the midnight release. Actully I got ther to game stop at 00:15 and waited approx. 2 minutes to recieve my PS4. Without reading the instructions, the interface is a little daunting with all of the new features but,learning is half the fun.

It is an incredible diffrence that this console made in the graphics portion of C.O.D. Ghosts and Assains Creed Black Flag ! Clarity, colors and definition of the maps and charectors have improved at least 50 percent (for me)!

The only issue I have had with the PS4 was with sound. After approx.2 hours of game play, the sound to my headphones became markidly subdued. I use AKG Q 701 cans paired with JD labs Objective 2 Headphone AMP and the Astro 5.2 wireless MixAmp.

I tried all I could think of in the settings menu + called Sony. I was on hold for 1 hour and 12 minutes then hung up. I finally tried their Tech. Support chat feature, and was connected with a specialist in 15 minutes. Final conclusion by tech support? Reset to factory settings.

Guess what? It worked! I then went into audio settings and reset my prefered audio format and all is well. so far I am very pleased with my purchase.

avatar

sundropdrinker3

Can it teach you to spell correctly?

avatar

Brand___X

Obviously Knot..

avatar

DCantu1970

"a blinking blue light that stays that way means there's something wrong"

Wonder how they figure that LOL...

avatar

LatiosXT

I like how people are using this as an excuse to say Sony is a crappy company when at the current defective rates the PS4 has is pretty much the same as every one else. This is depressingly common for electronics, most of them follow an inverse bell curve on probability of pooping out over time.

Yes Sony has had an issue with their first releases of their consoles and the PR, but at least they fix it by the second release. Microsoft needed at least three revisions until the 360's failure rate went below 10%. And even with the current Xbox One, it's recommended you don't orient the console vertically lest you want scratches on your disk. I'd rather buy hardware from someone who at least looks like they know what they're doing.

avatar

jbitzer

Um, not supported != not recommended, it means not built to do that. It's like saying ford doesn't recommend parking your car wheels up.

avatar

limitbreaker

!= isn't that python for =/= ?

avatar

jbitzer

It's C, Python, Possibly Pascal, Maybe Java for not equal. I know it's C, not sure about the rest.

avatar

LatiosXT

Poor analogy. Besides, pretty much every mechanical drive built in the last 10 years can support vertical orientation and there's no excuse for Microsoft not designing the Xbox One for this.

avatar

jbitzer

Exactly, not designed to be set on its side, just like your car is not designed to be set on its roof. I don't think you understand what an analogy is.

They could have designed it to only work suspended from the ceiling, what difference does that even make in this conversation?

avatar

LatiosXT

So you're saying omitting a feature that every other company can do because it's reasonable to expect someone to actually use the device like that is acceptable?

Okay. Maybe Apple was justified in saying "you're holding it wrong", because it was designed to be not used in a way that most cellphone users hold their phone.

And Microsoft is perfectly fine omitting the Start Menu because Windows 8 was designed to not use it. Etc. etc.

I'm pretty sure you probably used at some point that Sony was stupid for designing the initial PSP with faulty button positioning. It was designed that way, therefore, Sony was not at fault for having the square button aligned improperly to the contact.

EDIT: Anyway, at the end of the day, people are blowing this up. 1% or less failure rate at launch for complex electronics is reasonable. Hard drives have a 5% failure rate in the first year of service ( http://www.extremetech.com/computing/170748-how-long-do-hard-drives-actually-live-for ) yet we don't go on a pitchfork crusade against manufacturers to lower their defect rate.

avatar

jbitzer

of the dozens of consoles ever produced, 5 of them have been designed to sit either way. If it isn't made that way, and you do it anyway and it breaks, it's your fault for being a retard, not their fault for not making it work the way you wanted. I want my PS3 to play underwater! Sony sucks for not doing that!!!!!

How are you this dumb that you can't grasp this concept?

avatar

Electrik

I'd like to un-brick my PS3. Halfway through a firmware upgrade it turned into the prettiest doorstop I've ever seen.

Can't even get a firmware upgrade right...that was the end of Sony crap for me!

avatar

Goolashe

You know, it's comments like this that disappoint me the most. Someone like you that browses this site should know that the broken firmware update for you doesn't mean that they fuck up everything.

Things happen. It's only when it keeps happening consistently or at increasing rate (such as a 50% failure rate of some other well known systems out there) should there be any actual justification of calling it crap.

avatar

Electrik

The crappy PS3 died after the crappy Sony receiver which was after the crappy Sony television, all just barely a year + 1 month old. Does that clarify things for you, troll?

No more Sony crap for me!

avatar

John Pombrio

It is the amazing hype of the console wars that has pushed both consoles into a stratospheric buzz. The expectation bar was set way too high that I am surprised that no one has been SHOT over it so far! Just to decide which one to buy has lead to over 200,000 comments on one game site alone. So to have such a hyped up console that was preordered 6 months ago come in and not work has got to really, really hurt. That is why the number of complaints is so high and visible. These folks are truly upset! Saying that the odds of THEIR unit being OK were very good and they were just one of the few unlucky ones does not help them in the least.

avatar

jbitzer

Source for your %50 failure rate? Other than an unofficial survey of readers of gamestop's product promo rag?

Oh, or were you talking about launch PS2s?

avatar

Engelsstaub

Again: you won't get the source you're looking for because Microsoft conveniently refuses to release any numbers. The MOST conservative estimates have it at over 23%. I can tell you again my 360 failure rate and it is well over 50%. From launch to a year ago.

We don't need MS to release its numbers though. It's well known common knowledge that the 360 was one of recent history's biggest technological pieces of shit. It took them until the production run before the Slim to get it within normal failure rates. If any other product had such a high failure rate there'd have been a massive recall. 5+ years to get it right. It's ironic that they persisted as they did instead of giving up like they did on Zune and all of its customers (myself included.)

"I know you bought this sold-separately Xbox Vision Camera" to video chat with friends but we need to sell Kinects now. Taking away the hardware functionality you already paid us for so you can cough up for the Kinect. That ok? Good...sign right here or you can't log in to Xbox Live again."

avatar

jbitzer

The %50 failure rate being bandied about is either anecdotal, or from a survey of Game Informer readers.

No company has released console failure rates, but My PS2 phat failure rate experience was %100. I know that just because it happened to me did not mean it happened to everyone. And yes, MS should have pushed a redesign of the 360, but maybe their engineers thought they had the problem the first couple times, or for all we know, it could have been the Fight Club equation where paying out settlements is less than the cost of X (recall)?

But no company EVER to my knowledge releases how many of their products broke, they dress it up in market speak. MS is no different, how they handled is was.

avatar

vrmlbasic

Maybe this will help inspire companies to produce their wares at a place outside China and its de facto prison labor.

Add "intentional sabotage" to the list, alongside "high transit costs, theft of intellectual property, below-standards construction techniques and materials", of the costs of doing business with hostile Red China.

I don't remember China recently threatening to nuke Sony's HQ but still, given its history, Japan and its companies should know better. What happened to their SKorea outsourcing?

avatar

legionera

I like how Paul says "If you own one of the affected models, give the guide a once-over and see if there's anything in there that helps solve the issue."

It sounds like "At MaxPC we are not such idiots to buy Sony's useless shit. For the winners of the new Sony garbage, here are instructions how to turn it in a different kind of garbage".

But off course, it's all in my head. =D

Too bad PS4 ended up this way. Goodbye sony's good rep! Say hello to the a bit more expensive version - Xbox One!

avatar

limitbreaker

what a troll

avatar

legionera

yeah

avatar

Engelsstaub

How did you feel about the massive failure-rate of the 360? The latest conservative estimate is almost 24% while one other is over 50% total. (MS still refuses to release any real numbers.) My personal experience is even worse: Of my six XBoxes that I had to return I once waited over two months, while burning up my Gold membership for nothing, waiting for them to fix it. They sent me another brand new defective console which should have taken a week or two. Of those six consoles only the last one hasn't failed yet.

How did you feel about the unprecedented and massive problems that continued years into the 360's production? Because it's going to take a really long time for Sony to ever catch up to MS's RRoD debacle...I'm just wondering if you've ever taken off your blindfold and put down your pom poms long enough to say anything objective about it.

http://en.wikipedia.org/wiki/Xbox_360_technical_problems

I'm asking because none of your comments ever criticize MS, (but you're always cheerleading for them as if they were your own family or something.) ...but you do comment-shit almost every story about a direct MS competitor. That, coupled with your past responses to those you disagree with like "congratulations on passing the third grade!" etc. would give most people the impression that you're being an irrational fangirl and a troll. Is there something I'm not seeing?

avatar

legionera

My personal opinion: I am not arguing against the fact. Microsoft may suck, but they suck far less than the rest.

avatar

jbitzer

You forget how Sony has to be sued to fix problems with their consoles I guess:

http://www.gamespot.com/articles/sony-settles-ps2-class-action-suit/1100-6139482/

http://www.ps3news.com/PlayStation-3/sony-in-class-action-suit-over-ps3-firmware-3-0-problems/

http://en.wikipedia.org/wiki/PlayStation_(console)#Hardware_problems

http://en.wikipedia.org/wiki/PlayStation_2#Disc_Read_Error_.28DRE.29_lawsuit

at least now they TOSed your rights to sue out of the system, so now what are you going to do when they tell you fuck off after the 91st day?

I'll take "produced bad hardware and extended warranties to fix it" over "told customers to fuck off until they were sued over it" any day of the week.

avatar

Engelsstaub

So you've nothing objective to say about the 360 either. Super. Let's keep taking about how Sony barely comes close then I guess. (Hard to have any sort of productive exchange with emotionally-driven fanboys but what should I have expected...)

1. I've gotten those same disc-read errors on my system. Just because some ambulance-chasing lawyer hasn't gotten around to getting everyone 25 bucks and a game doesn't mean that it's not also an Xbox problem. Didn't fix anything. And this is some really old shit for the PS2. "Hey, did you know about my Atari 2600? Yeah, sometimes my Seaquest cartridge would not seat properly and I had to blow on it and wiggle it around. Wish I'd found a good lawyer."

2. In this example Sony actually fixed the problem and were not sued to do so.

3. These hardware problems pale in comparison, statistics, and persistence as those of the 360. They look like a very normal failure rate for electronics especially in their initial production runs. Not even freaking close to Xbox RRoD which was unprecedented and ridiculous.

4. Your fourth example is exactly the same as your first. Thanks for overstating your case and wasting my time.

"at least now they TOSed your rights to sue out of the system, so now what are you going to do when they tell you fuck off after the 91st day?"

...same thing I'd do if it was MS with the same problems. Nothing, because I had to waive my rights with them as well.

Of course this is hypothetical as I've never owned a Sony console since the PS2 so I don't think all your "you"s apply to me personally. The only last-gen console I've owned was the 360 and we're talking about hardware failures within currently manufactured consoles not PS2 vs. Sega problems. So with that in mind, and if you'd like to be objective, do tell: what was your personal experience with the PS3 since I related mine for the Xbox 360 (and you don't want to give your thoughts on the unbelievable and unprecedented 360 failure rate?)

avatar

jbitzer

I had a 60gb PS3 I bought right after the price dropped to $500 and they stopped putting in memory card ports. I put a 500 GB hd in it, and the only problems I've had with it are probably related to the HDD having corrupted data.

I had 1 RROD 360 elite they replaced with a new unit, I gave it to my nephew and it's still running fine, I had 2 360 slims, 2 original 360s all with no problems.

I had a PS2 however that stopped reading DVDs in the first few weeks, and a replacement one that they told me they'd gladly fix for $150 on the 93rd day after purchase.

I had a PS1 you had to turn upside down to play games.

Every time there is a widespread problem with a Sony device, they tell you to F off until they get sued, the ONE time MS had an issue they extended the warranty for 3 years. No one gives a 3 year warranty on anything these days.

As for your Disk Read Error drivel, it was a manufacturing problem, not the "My lens was dirty" issue you are comparing it to. The PS2 was a faulty piece of shit at launch, and they did not give the people who's consoles broke due to Sony using improper materials ANY satisfaction until they were sued for it.

avatar

Engelsstaub

Well, to be fair to MS, they did replace all of those RRoD 360s. It was a pain but they lost a ton of money and made it right. It was just annoying as hell for me personally to keep replacing them and waiting.

avatar

jbitzer

Yeah, I'll bet, I got lucky with only one, but the one they replaced it with seems like their fix was to turn the fan up to %200 at all times. It sounded like a jet engine. I couldn't buy the slim fast enough. I'm not so upset when something breaks, for me, it is how is the issue handled?

MS's problem was that they kept refurbishing those old units that must have had bad cooling or something, maybe they should have recycled them and replaced with better units instead of reshipping to the same people over and over again.

avatar

John Pombrio

The number of Amazon verified purchasers of PS4 reported The blue line problem continues to grow, staying at a steady 40% of 1 star to 5 star reviews of just the console launch version. When you add in all of the 2 and 3 star verified reviews also with broken units, the total number climbs. With the other bundles added in, there is over 1,000 verified Amazon purchasers of the PS4 with broken units. Mind you, this is only one site that the console could be purchased. Amazon Canada has the same sad statistic with 9 out 18 verified customers with broken PS4s.

Yes, people who do get broken products tend to post more often than the people who get working products but 40% is a statistically significant number when the number of posts are that high.

avatar

kixofmyg0t

Sony sold a million of them in 24 hours.

Amazon contributes how much of that million? We dont know exactly. All we have is the 1,000 or so people who actually rated the product on Amazon. Not everyone who bought one rated it on Amazon.

So 40% of ONE retailer who sold a untold amount of units can only display ratings for about 1,000.

Hell lets say every single one of those 1,000 are defective....it's still a small amount of PS4's that are defective.

I think we need more evidence from other sources besides Amazon to figure out the real failure number. Also since almost 100% of the failed units are sourced from Amazon....it leads us to begin questioning is Sony really to blame for this? I mean they're all from Amazon(oh and like 4 from the Taco Bell promotion). Everyone is trying to blow this out of proportion it seems.

avatar

John Pombrio

I agree with your conclusions. As for the true percentage of failures of the P4 console on launch, that number will really not be known for months. Rumors abound that it is very high (one Gamestop employee said that 50% of consoles they sold were coming aback to the store is one of the more outlandish that I heard), but they are just rumors.

Notice that I did NOT say that the statistics at Amazon reflected the total number of failures of the PS4, only that minimum of 1 out of every 3 reviews of the PS4 console is a significant number. As a HP division' second tier troubleshooter, I had to do the exact same thing with failures rates on new products coming out of a division. Is the number of failures I am getting reports of a significant number that needs a further investigation? I have never seen such high numbers except for a monitor that had a manufacturing defect and had to have a capacitor replaced in every one.

I have no real feelings in the console wars. I did not buy a PS4 only because my sons are the only real users of the consoles and they wanted to stick to MS. However, when reports started to surface, I just HAD to start troubleshooting again! Now if I could only get my hands on some non-functioning PS4s that I could take apart...

avatar

jbitzer

Just buy one, looks like you have an almost 50/50 shot lol.

avatar

BlazePC

Correctamundo!

And leave it to John to apply some fail-bait statistical fuzzy math to the situation. I laughed hard. But then I pretty much do that with most of John's comments...

avatar

Bucket_Monster

Hmm. I wonder how much longer console users can cling to the argument of them being easier than PC's because they just work with no hassle. The closer they get to PC functionality, the worse it will get.

avatar

fung0

A whole bunch of PS4's were DOA... play with numbers all you like, it's never going to sound like a good thing.

Consoles are no different than any other consumer electronics products. Prices are squeezed down to rock bottom. To eke out a bit of profit (or in case of a new console, minimize their loss), manufacturers have no choice but to squeeze build quality to the point where the failure rate is just short of class-action levels.

avatar

acidic

i've read from multiple sites that none of those tips on their site actually help at all. seems like sony and others knew about this probem all the way back in august from interns and others posting about spitting directly onto the motherboards and such during assembly.

now what will be interesting is if microsoft receives the same sabotage. if not, that is another whole can of worms