Snow Leopard SNAFU: Bug Deletes All User Data


Following the launch of Windows 7 next week, if Microsoft's upcoming OS can avoid deleting user data, it will have bragging rights over Apple's recently released Snow Leopard. That's because Snow Leopard users have been reporting lost data due to a bug in the OS.

"We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix," an Apple representative said in a prepared statement Monday .

According to the complaints, the problem crops up when a user logs into the Guest account, whether on purpose or by accident. Once the user logs out and then back into their regular one, users are greeted with a fully reset account where all the data has been eradicated, just as if they had created a new one.

Users initially reported that the data was unrecoverable, but Cnet published steps on how to restore the files from a Time Machine backup to a new, identical user profile, although the method can take over two hours to complete, reports.

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