Some Surface Pro 3 tablets are prone to overheating
A limited number of Surface Pro 3 owners have been reporting issues with their tablets overheating, even when running light tasks or simple sitting at idle. In turn, this has led to the cooling fan ramping up to excessive noise levels. Microsoft is aware of the overheating issue and has promised Surface Pro 3 owners that a fix will be issued "as soon as possible." It's unclear if that means it will come on Patch Tuesday (September 9), before, or after.
One user on Microsoft's discussion forum said he went through four Surface Pro 3 models, each with a Core i7 processor, and each one exhibited the overheating issue. According to his post, his Surface Pro 3 is the loudest thing in his office, even when running idle. At full bore, he says the fan noise becomes "ear-piercing" and the heat produced "immensely hot."
In a statement to CNET, Microsoft said it's aware of a "very small number of Surface Pro 3 Intel Core i7 devices that are temporarily restarting and incorrectly showing a 'Thermometer Gauge' icon while attempting to boot up." The company said it has an update that will address the issue.
At the same time, Microsoft was a bit standoffish about the complaints of excessive heat.
"The i7 version of Surface Pro 3 is a first-of-its-kind tablet delivering i7 processing power in a thin and light package. As such, the increased power calls for the fan to spin more regularly and at higher speeds - and for the unit to run slightly warmer. If customers have any questions or concerns, they should contact Microsoft Support," Microsoft said.