A U.K. vendor has pulled a batch of Transformer Prime tablets off its virtual store shelves after discovering problems it rooted out via internal testing. Clove made the decision to cancel all pending orders and will not resume selling the tablet until Asus works out whatever glitch has the vendor bugged. In the meantime, Asus is scratching its wondering what the frack Clove is talking about.
"Stock supply has been a real issue and good levels of stock are not expected until late February/March. However we have been able to obtain some stock sooner than expected; but because of complaints of faults with the model we took the decision to thoroughly test stock before fulfilling any orders," Clove explained in a blog post. " We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit. We have therefore taken the decision until further notice to stop selling the Asus Transformer Prime."
Clove didn't say what exactly isn't working correctly, and in response to a reader comment asking what tests were conducted, a rep said the company "will not be posting any further information at this time," essentially leaving its customers in the dark. Asus is in the dark, too.
"Asus is not aware of any quality issues with the Transformer Prime," Asus said in a statement provided to Gizmodo. "We have already issued a statement regarding the GPS module, and provided a number of options to our customers. We have conducted extensive testing on the Transformer Prime in laboratory conditions and the device is performing as expected in all areas and to all of our required parameters. Asus prides itself on the rigorous testing of all products to ensure the highest quality possible. We refute any and all claims from third parties regarding the quality of our products. Stock availability to-date has been constrained due to massive demand for the Transformer Prime. Large quantities of stock is arriving on a weekly basis and we expect to see increased availability within the U.K. shortly."
According to The Inquirer, the issues at hand are indeed related to Wi-Fi and GPS, as confirmed by Chris Ward, digital media coordinator at Clove. If that's the case, Clove likely won't be selling any current generation Transformer Prime tablets. Asus isn't aware of any Wi-Fi problems, and while the GPS issue has been documented, the company's solution was to pull GPS from the product's specification sheet.