It seems that AT&T had to learn the hard way that you simply don't threaten your customers with cease and desist orders for trying to get in contact with the company's CEO via email. In the wake of the media backlash for doing exactly that, Randall Stephenson, the CEO in question, has issued an apology to Giorgio Galante, the subscriber who committed the egregious act of not just sending one email, but TWO emails over the course of two weeks. The nerve!
"We are apologizing to our customer," AT&T said in a statement. "We're working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed. Because of this incident, we are reviewing our entire process to ensure a situation like this does not happen again."
Galante's first email was a request to bump up his iPhone upgrade eligibility and sell him a tethering plan. The following week, Galante send a second email letting the CEO know he wasn't in support of AT&T's new data rates and as a result would be switching to Sprint.
Despite the apology, which Galante says he feels was sincere, he still plans to head over to Sprint and pick up an EVO 4G.