A Canadian gamer suspected her ISP of throttling traffic for games like World of Warcraft, so she put her complaint on paper and sent it to the government's telecom regulator. Her action paid off, with the government ordering her ISP, Rogers, to look into the matter and report back. Rogers did look into it, and admitted that it's throttling WoW in some instances, but claims it's not on purpose.
The target of Rogers' throttling isn't WoW, but P2P traffic, of which the ISP caps data at 2GB. However, Rogers said its system for identifying P2P traffic was inadvertently zeroing in on WoW as well, Arstechnica reports.
"Our tests have determined that there is a problem with our traffic management equipment that can interfere with World of Warcraft," Rogers said. "We have been in contact with the game manufacturer and we have been working with our equipment supplier to overcome the problem.
"We recently introduced a software modification to solve the problems our customers are experiencing with World of Warcraft. However, there has been recent changes to the game, which has created new problems. A second software modification to address these new issues will not be ready until June."
Even still, Rogers says the problem only occurs when P2P apps are running at the same time, though Teresa Murphy, the gamer girl who filed the complaint, claims she hasn't been using any.