Poor Quality Video Streams has Netflix Stumped, Xbox 360 Owners Frustrated

Paul_Lilly

After months of anticipation, Microsoft rolled out its latest dashboard update for the Xbox 360 console on November 19th, which among other things, added support for Netflix's streaming service. The update couldn't come quick enough for Netflix subscribers with an Xbox Live Gold account, but not everyone is finding that the wait was worth it.

An unknown glitch has been wreaking havoc on the video streams causing both loss of quality and long delays before a movie is watchable. Xbox 360 owners aren't alone in their plight, as the problem first manifested itself in homes using the $99 Roku box. A Netflix spokesman said the company is working on a fix for both platforms, but that might be hard to do without having identified the culprit.

"We're doing all of the analysis we can," said Netflix spokesman Steve Swasey. "We're looking at the region, at carriers...we're working diligently to identify the problem. Unteil we have, we certainly don't want to speculate at all. Look, there's no manual to take off the shelf here. Netflix has created something new here."

Swasey also said Netflix isn't taking the complaints lightly, despite the relatively small number of complaints.

Hit the jump and tell us how your Netflix experience has been.

Image Credit: Microsoft and Netflix

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