Play 'Plants vs. Zombies Garden Warfare' Free for 72 Hours

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cometvermont

My son was really excited about this & IF I got to play it I may have bought it.

After downloading the 9 & a half gb game, whenever I try to launch it I get "an error has occurred...Invalid Licence...Missing DLL: [d3d11.dll]"

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dgrmouse

Get in touch w/ EA Support. They'll fix you up in a virtual instant - way better than some of the competing services in this regard, if nothing else.

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cometvermont

Yeah I did that actually. Talked to them through the computer. (typing, no webcam type stuff) & as for much as they acted like they were being helpful, they weren't. Told me to install Direct X 2 or 3 times, then said to restart my computer & "All would be fixed, then you can play all you like".

In reality, they knew nothing about what to do. Plus (no offence to anyone but...) all three people I spoke too where in India. Still the game will not work.

& I've tried contacting them again & they told me the same things a 2nd & 3rd time. All ending with "restart your computer & you'll be able to play as much as you like".

EA support (much like Origin) sucks. That's my opinion & don't call me a troll or anything else. My experience sucked & still the game wont work.

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dgrmouse

Wow, that sucks. The last couple of times I had to contact them were around the time they were introducing Origin... maybe they put more effort into service at that time. The responses were pretty much instant, and in the case that they couldn't fix something they were quick to assuage my frustration w/ gifts. I assumed, after seeing their free weekend and money-back-good-game-guarantee initiatives that they were still on the right foot, but your experience seems to indicate otherwise. In their defense, searching the Internet for the errors you report only services a single hit pointing back to your post. It's kind of weird that you're the only person getting this error.

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The Mac

what os?

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cometvermont

Windows 7 Ultimate.