Netflix and Verizon Spar Over Low Quality Video Streams

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PCWolf

Consumers should always get what they "parid" for.
I have a friend on Verizon's FiOS in New York City who has 150MB service. His Netflix runs like Molasses in Winter, while his Speed Tests run way high. Also, Netflix Stutters less on his Sprint Phone, & my Phone. So Yes, it IS in fact Verizon. Verizon is the reason Net Neutrality is in shambles. Go To Hell Verizon!

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nick779

I realize verizon may be throttling in some areas, but ive never had an issue streaming Full HD content to my WDTV Live through our FIOS.

I'm just happy their service is reliable and works compared to what Comcast gave us a years ago.

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NavarWynn

Netflix should provide the 'evidence' to the whole world. They should do it with fine print on an HD stream. Now, granted, Verizon won't actually be able to read it (due to the quality degredation), but they can stream it on Comcast or any other ISP and read it there -- hopefully their lawyers have a better ISP than Verizon!

I have a 4GLTE mobile connection, and can't even stream a single Netflix program without horrendous quality (like 320x240 ish - or worse!). I can do multiple streams simultaneously at home over my DSL all at full resolution (which has 1/4 the 'speed' the 4GLTE does)... Tell me again this is Netflix's fault?

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nick779

Do you have any idea how bad real world LTE performance is? a dedicated DSL line with a wireless connection 20 feet from you is almost always going to be better then an LTE connection thats a mile or so away.

I normally get around 9 down and 2 up on my iphone, which isnt great by a long shot compared to my old razr maxx, but my home wifi always performs better.

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sparker781

I've had Verizon FIOS for the past few years. Not sure how in the hell you all get your bill up that high $300+....I think the highest bill I've ever gotten was like $180 or so, and thats when ordering a WWE PPV....As far as streaming is concerning, I don't bother steaming anything say for the occasional WWE Network and don't seem to have an issue, so not sure where all these issues are coming from

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Mikey109105

I don't have FiOS, I have basic cable from Optimum Online/Cablevision. And since they're the only provider in the area, they get to charge whatever the heck they want and no one opposes them. THAT'S why our bill is that high.

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HKUSPC40

Lol @ Verizon... They deserve it. I wish Netflix would do the same with Comcast.

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vrmlbasic

Netflix has been trying to spur Verizon customers into action on their behalf for years now. My complaints to them from Day 1 about their horrid video quality were met with "Get Verizon on OpenConnect if you want improvement". Given the long-time suck of Netflix's quality on Verizon I suspect that Netflix's hands are not as clean in this as they'd like us to believe.

I'm not fighting Netflix's battles for them, especially not when video quality is far from their only problem with streaming.

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MrHasselblad

There is a major reason why so many of the Fortune 100 avoid Verizon like the plague.

...And if there was such as thing as the Computer World Fortune 100, most of them would also avoid Verizon.

Anyone else want to take a guess why? Why some of the most powerful companies in the world avoid Verizon?

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boidsonly

Yeah Wheeler, you S.o.B., go ahead and kill net neutrality. Then we'll have to suffer this from all ISPs......You scumbag.

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firefox91

I was having some problems using Netflix last night on my tablet and I am on Verizon. I didn't get that message, just "couldn't load data" or something like it. Eventually I got my stream started. But this does piss me off. I pay Verizon for service. Netflix pays them for service. And the service is still a problem! And I just re-upped my damn contract with them too. Son of a...

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Spiral01

Just get your internet connection from optimum cable vision and be done with it! ERRR, Verizon irks me to no end!

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Mikey109105

Except that's who we have and despite having the bare minimum tv for triple play, and the max net speeds, they're billing us up the ass for near 300 dollars a month. So you can probably guess why we want them gone.

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Mikey109105

So in other words, instead if bothering to figure out WHY their network is being so slow with these Netflix customers, they're essentially saying "fuck you' to everyone yet again? They've been saying "fuck you" to Brookhaven Town (where I live) about getting FiOS installed here for years, so I'm not all that surprised by what they do, or rather don't do, anymore. As far as I'm concerned at this point VZ can pretty much suck my...well, you get the picture.

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vrmlbasic

Is this because the existing ISPs in the the area have gone crony capitalist and are blocking FiOS?

That is Ccast's SOP after all.

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Mikey109105

Nope, the only high speed ISP in the area where I live is Cablevision. No comcast, time warner, cox, etc.

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Eoraptor

in other words "Oh shit! they're calling us on our shit! Quick, sue the bastards!"

only in america.

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Jacob Stanbery

Before switching to 15mbps cable internet, I was stuck using my phone as a mobile hotspot. Despite being 4G, it was often painfully slow, and the overages became obscenely expensive. Verizon is quite the terrible company.

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sdcat

All ISP should block all the streaming service if no one paid them. Because customer didn't pay the toll fee to the ISP for the streaming to come down to their household.

In other words if we think this like online shopping,
you need to pay the ISP to access internet, pay the product and then pay the shipping.

Really? Really ISPs?

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Hey.That_Dude

I think Verizon will find out quickly how many people will side with Netflix over them, especially if they provide wonderful damning evidence.

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jgrimoldy

Sooo, rather than trying to identify the problem and work with Netflix toward a resolution, Verizon is just being a big cock about the whole thing?

If I were a VZ customer, I'd be irked to no end that VZ be slowing intentionally slowing down any particular traffic in a money-grab.

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vrmlbasic

Netflix could be shafting Verizon customers itself.

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Renegade Knight

They could be but given it's a bad strategy they probably aren't. Delivering low quality movies to your customers is a good way to move them to other services.

ISP shenanigans are a lot more invisible. "Sorry, but our system is good. Have you checked your own network or crappy router?"