Microsoft's Working a Fix to Alleviate Surface Pro 3 Overheating Issue

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spacemonkiee

Hey Paul, I'm not entirely sure this is correct, Paul Thurrott of winsupersite recently posted an article about this issue,

"The Surface Team is aware of a very small number of Surface Pro 3 Intel Core i7 devices that are temporarily restarting and incorrectly showing a 'Thermometer Gauge' icon while attempting to boot up," a Microsoft representative told me. "Our investigation reveals that the system is triggering this event sooner than it should for some people, only when the device restarts, and this does not occur when the device is booted and running. We have an update that will address this that will be ready for our customers as soon as possible."

Which seems to suggest this is a software issue not a hardware issue.

I am currently writing this on a SP3 i5, 4gb and have not heard the fan ramp up beyond a quite whisper, although I would expect the higher clocked i7 to have a higher idle, and run a little warmer.

Here's a link to the source,

Cheers.

http://winsupersite.com/mobile-devices/microsoft-surface-pro-3-not-overheating

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DGS

At least they didn't say you were holding it wrong.....

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RUSENSITIVESWEETNESS

But...they have break-dancing hipster commercials! And hyper-kinetic, sexually-ambiguous young men with thin wrists commercials! This stuff is tested!

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Neufeldt2002

A limited number are experiencing this? Should this translate to everyone who bought one? I jest of course, but I do wonder what the actual numbers are as it's not a big seller compared to other tablets.

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maxeeemum

I recently read that Microsoft has lost about 1.7 billion dollars on the entire Surface line (1, 2 & 3) so far. This doesn't look good!

Looks like if you wait you could pick up a refurbished S3 cheap real soon.

https://www.youtube.com/watch?v=I__UMfYWcI8

https://www.youtube.com/watch?v=HKh7_9dXYFo

https://www.youtube.com/watch?v=taGIWm-9WPU

http://www.computerworld.com/article/2490791/tablets/surface-damage-mounts-at-microsoft-as-red-ink-reaches--1-7b.html

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NavarWynn

I am going to have to say that 75deg C is pretty damn uncomfortable to hold in your hand. I wonder what kind of idiot thought 70+ deg C at idle, or for casual browsing, was NOT an indicator of a problem.

The one that totally proves there's a problem to me is the effect the external USB Fan has on the unit's performance.... Yeah, I will NOT be buying one of these...

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Volleynova

You would think Microsoft would test these before mass-manufacturing them...

That said, Surface 3 Pro is a fantastic tablet.

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donut

I'm glad to hear that, I am a bit surprised that my SP3 gets warmer than it should considering its a $1000 tablet. It is a technically a tablet though..

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Innomasta

A limited number of users with mining trojans from the porn and program downloads they don't tell us about, or the idiots who think 75 degrees Celsius is "overheating."

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LatiosXT

Intel has listed some processors as having a T_case (maximum temperature allowed at the heat spreader) at 75C... although for the i3-4030Y it just gives T_junction at 100C.

I'm just going to assume 75C is the cutoff at which you should start worrying. 75C in a slim formfactor is pretty damn hot.

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DirtModeler

I hope they get this stuff all fixed for the Surface Pro 4.

I want one of these.. i really do.. but i'm not going to plunk down that kind of scratch for something with issues.

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donut

NOOO PLEASE I JUST GOT MY SHINY SURFACE PRO 3!!!!
*cries*

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fung0

> a fix will be issued "as soon as possible."

Translation: we'll fob you off as long as possible, first with a patch that does nothing, then with one that masks the problem. Then we'll tell you the problem is officially fixed, and refuse to respond to any further complaints on our forums, other than with boilerplate posts that tell you to download the latest patch and/or reinstall Windows.

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dbqfan

"If customers have any questions or concerns, they should contact Microsoft Support" - That is a joke. Good luck contacting MS support....