If you rely on Skype, the popular P2P VoIP telephone system, you discovered last week that you couldn't. As discussed by our own Nathan 'Butters' Edwards , Skype's network troubles also temporarily iced the Maximum PC podcast , delaying it until tomorrow.
What happened? Skype's own Heartbeat blog tells the story . Because Skype is a P2P network, it depends upon users' PCs to relay VoIP calls to other users' PCs. If a few users are offline, it's no big deal. But if a lot of Skype users are offline, the network becomes unreliable. What took down Skype last week? It was tag-teamed to the mat by a combination of Microsoft's Patch Tuesday and a bug in Skype's VoIP software's self-healing feature.
Microsoft's Patch Tuesday, the second Tuesday of the month, is the date that Redmond releases critical security patches. This month's Patch Tuesday (August 14th) included six critical patches (as well as three important patches) affecting several of Microsoft's crown jewels: Windows XP, Windows Vista, Office, XML Core Services, and Internet Explorer.
It takes a couple of days for Windows Update to propagate the patches to Windows users, and by Thursday, August 16th, lots of Skype users' PCs were dutifully downloading the appropriate security patches, installing them, and rebooting - and in the process, crippling the Skype network. The network has recovered, and thanks to this event, Skype has discovered a bug in its software's self-healing feature - and is working hard to fix the problem.
So, what's the bigger meaning for those of us who don't use Skype? if you use any type of P2P software, you should be finding out if your P2P provider is ready for the next big "Patch Tuesday" (or any other type of massive shutdown of its network). Assuming that P2P network providers are paying attention, expect to see updates designed to head off this type of problem. Apply them to help stay out of problems.
What about the rest of us? Automatic rebooting after automatic patching by Windows Update can send PCs off to la-la land until you log in again. While your system's offline, you too can experience the joy of fouled-up automatic updates by applications, outages in online gameplay, halted P2P downloads, no access to your PC from remote access services like GoToMyPC and more. If you've ever been inconvenienced by Windows Update's automatic reboot after installation, consider doing what I do: change Windows Update's default behavior. Instead of automatically downloading and installing updates and rebooting , set it to automatically download updates, but not install them until you say so. That way, you decide when your system can be offline during the reboot process. As Skype demonstrated last week, millions of rebooting PCs can't get anything done - and may prevent you from getting stuff done as well.
As TMC.net's Rich Tehrani points out, having redundant services for voice and data, backup, and every other technology-based product and service you use is a critical requirement for business. Even if you never make a dime from your PC, there's also a lesson for home computer users like you (and me). Whether you're calling your girlfriend to set up a big date, setting up a friendly deathmatch, storing your digital photos or music, or writing the great American novel, you'd better have a "plan B." Skype's downtime demonstrates most vividly that putting all of your technology eggs in one basket is like putting them in a basket without a bottom.