McAfee to Reimburse Customers for Security SNAFU

Paul Lilly

Security firm McAfee on Monday issued another apology to the "small percentage of McAfee's consumer customers who [have] an inoperable or severely impaired PC as the result of a faulty file released earlier this month," but is offering more than just lip service this time around.

"For impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue, McAfee will reimburse reasonable expenses, such as a visit to a local tech support specialist. Details of this program, including steps to submit a reimbursement request, will be posted on the McAfee Web site within a few days, so please check back," McAfee said.

In addition, those same users are eligible for a free two-year extension of their current McAfee subscription. You'll find the extension within the "My Account" section of the McAfee website within the next 30 days, the security firm said.

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