LogMeIn Ends Free Ride, Gives Users 7 Days' Notice to Subscribe or Scram

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rogergrand

That`s an extremely bad news: Logmein free version is going away. I loved to use Logmein; but recently I have discovered another very good alternative: RHUB remote support servers. It provides better security as compared to hosted services.

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Marko Minelli

There are plenty of solutions but
I'd draw your attention to free for business and home AEROADMIN.
No installation, registration, configuration. Works behind NAT. Fast remote desktop and file transfer. What else do you need?

LMI was and is great but to my mind it doesn't fit for spontaneous tech support. No chance you make a remote user to install and configure the software to get remote access. In addition it's not free now.

Hope it helps.

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Striker333

Freeloaders...really....what about the thousands of users who paid 30 bucks for what is now a useless app on the mobile devices. Will definitely be looking at other options as a company that gives this short a notice of this major a change is trying to blackmail their users by giving them such short notice that they have no choice but to enrol. This isn't about freeloaders, this is a about a company not caring about any of its users.

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ThomasLG

I think their 7-day window, with no notice (until you logged in and learned that your 7-day expiration clock had started) was atrocious treatment of the users. Yes, they had been letting a certain class of users have access to the software for free, but even so, the "freeloading" users (if you want to call us that) should be treated as potential *paying* customers.

This product has had a free version for a long time. Their draconian cutoff (and lack of announcement) did nothing to endear me and make me want me to stick with them. If they had given users a 30- or 60-day notice, with reminders as the deadline got closer, I might have had more of a warm and fuzzy feeling towards them. As it is, I will never do business with them if I can avoid it.

I have downloaded TeamViewer, and it seems to be just what I need -- something I can install on my home PC, and if I forget a file I need at work, I can connect to the home box, copy it to Dropbox, and hit it from work without having to run home with a flash drive. Problem solved. I also do the occasional "tech support" thing with family PCs -- when my 90-year-old father has trouble with his laptop (and he's 600 miles away), I need to be able to take over his screen and operate it from where I am, rather than having him try to tell me what it's doing, and what HE'S doing.

LogMeIn wasn't required to make a free version available to everyone until the end of time. They're a commercial software house, and their programmers deserve to be paid for their product, but nobody was stealing the software -- they made it freely available. They were certainly within their rights to cut off the free access, but they didn't have to do it quite so harshly. TeamViewer has the same right (although they say you can have an unlimited number of devices on your account for free, as long as it's for non-commercial use). I just hope that, if they elect to exercise it, they are a bit more accommodating.

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dbett

My issue with this decision is the impact on those (like me) who paid $29.99 for the Ignition App based on the promised availability of the free server program.

I don't think that they can legally do away with that service for those of us who reasonably relied on it when purchasing Ignition.

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winmaster

I understand that sometimes companies need to make money off of their products somehow. However, I can't believe they thought they could implement a mere 7-day warning (that was actually kind of hard to find, most of their literature just said the service was ending today). At a time when you are eliminating your free services, you should not be pissing off your customers, you should be guiding them towards the premium aisle.

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Rebel_X

Nooo! First they lower Hamachi's network capacity now LogMeIn no more free?!
I wonder if MCDonalds use the free or the paid subscription?
Anyways, I will stick with the sufficient MS Remote Desktop then.

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anc51699

I was bummed at first, but after finally giving TeamViewer a shot, I won't miss it.

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darkstorm977

guess there going from popular software, to just a corporate software that only companies will buy. software should be free.

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Baer

I disagree strongly. Good software has value and I have no problem paying for value. If you want to write software and donate it to all go ahead, more power to you or anyone else that wants to do so but those that make a living at it should be paid for their efforts.
"Software SHOULD BE FREE" is pure socialist B S!!!!!!

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jtrpop

In the end, everyone needs to put food on the table. Switching my personal computers to TeamViewer.

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jbitzer

Or, you know, switch to Chrome remote desktop for free.

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jason2393

I did that when I got a Chromebook. For basic remote controlling of a computer, it seems to be quite a bit better.

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jbitzer

Yeah, I like it a lot. And it's a lot easier to set up than logmein. Just wish I could get it fullscreen.

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wolfing

I hope TeamViewer doesn't follow suit, it's the one I use.

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z3e3k3e

Of the alternatives that are out there, which for the most part also aren't free, LMI has been super easy for computer-illiterate employees to understand. For that reason, at least for the first year of introductory pricing, it's worth buying the service. Congrats on catching us off guard Hamachi, you dicks.

I'm not really that mad. It makes sense that a good service like that should cost money.

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elfuque

I have no problem with them charging money for the service, but they've screwed over everyone who purchased one or more of their $30 smartphone apps.

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elfuque

They're kicking out a lot of non-freeloaders too. I paid $30 each for their android and iOS apps, and now with zero notice they're saying that I now have to pay them an expensive subscription fee (I have more than 5 computers connected to my account) or they'll break the app.

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Eoraptor

Quite happy with my team viewer account. Never used LogMeIn

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limitbreaker

I use team viewer also, it's free if it's not for business use and is far more stable than logmein. I tried logmein and I wouldn't use it for free, let alone pay yearly for it. Absolute ripoff if you ask me

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beatyas

Never used this, so pardon my ignorance...

This logmein "remote access" service looks, to me, like some combination of VPN connector and/or VNC/RDP-like service.

Here's what I've done...

Set up more than one intra-site link of offices with a combination of afraid's dynamic DNS service, a 2-NIC Windows PC running virtualbox, and opensource pfSense running as a VM.

You just deploy a pfSense virtual router at each Internet endpoint and run an IPSec interface between them while hosting either L2TP/PPTP VPN server and the remote hosts can VPN connect over the virtual machine instances. Then Run unsecured UltraVNC over the VPN to get do any desktop/printer/share/ what have you.

No bill.

Just make sure you unbind TCP/IP from the real NIC Windows PC exposed to the Internet, and bridge it over to he virtual NIC for the leased IP.

Once in a while you have to log into the DNS service to keep the free resolver account alive, but there's no charge for that.

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stradric

And that right there is why people like LogMeIn. Install the agent on any computer you want to access. Log into the LogMeIn website and access your computers from anywhere including mobile devices.

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beatyas

Maybe...

Wonder if LogMeIn has ever had a site outage. When I read your description, the first thing that came to mind is the Axeda company and their remote access tweak of UltraVNC. Same thing for large companies. And they do have outages.

The price for what you get seems high to me...
I could do a lot with the money saved... birthday present... dinner out with a significant other.

Of course for the $99, you get two computers only.

My way, you get the entire multi-site network and its resources, and numerous VPN clients, without requiring per-host-based subscription software.

To each their own...

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big_montana

Been on LMI's paid plan for over 5 years now, and never had an outage. Also am able to remote smartphones with LMI too, can you do that with your setup?

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EricL

You know, I don't think anybody has a problem with LMI transitioning to a paid-only model. What frosts me (and, apparently, LOTS of people who are posting on LMI's Community pages) is the fact that they chose to do so with essentially no notice.

For small businesses like mine that used LMI Free as a backup remote desktop connection for a handful of computers, this is a real poke in the eye. We've got no time to plan out an alternative and deploy it effectively to the 10 or so computers that we have set up in their system. A couple of months' advance notice would have been much appreciated. As it stands, we will likely pull all of our business from LMI (we have other paid accounts), since there's no telling when they might leave us holding the bag.

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TheITGuy

I definitely agree with what you're saying. At least a month's notice would be better than a week.

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Baer

Just as with all free services you get a sample then have to buy. Even Facebook charges your by using you time to view pop ups and soon video ads and of course you pay by giving up your privacy and personal information.
Nothing wrong for paying for a service you need or want however, just be aware that nothing is free for long. It either pays for itself or it goes away.

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jgrimoldy

'Agree with what you're saying. It'd be nice if they'd forego the PC crap like, "In order to address the evolving needs of our customers..."

What the hell does that mean? It's being needlessly wordy. It sounds all PC but says nothing.

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lordfirefox

Because saying "we need fatter wallets to cushion our grey suit wearing fat-asses with" isn't professional.