How to Fix a Broken Steam Install

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es11c1992

Hello,
I am not able to access any of my games, even after verifying, the games still give me the file corrupt error.... Any ideas, help, please?

Steam support has ignored me for over a week, you are my only hope....

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chriszele

Steam should have your save backed up in the cloud, but if they don't back that up before try what I'm about to suggest below:

If your game is still broken I would suggest uninstalling the game entirely and then reinstalling it.

If that doesn't work you'll need to delete some of the libraries created from your previous installation of the game.

 

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aprisandi

wowoww

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Neufeldt2002

One thing that this doesn't fix is if you are missing .dll files. I have a couple of games that don't install all the .dll files needed to actually start the game and play it. Only by actually dbl clicking on the .exe in the game folder did they come up with the appropriate .dll files missing to play the game. I had to manually download and install them and then they work. I have to install those .dll files every time I re-install the OS for those games.

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Indru

Really? You have to do an article on this? Everyone can easily find this information on the Steam forums, besides, 90% of the users know this already.

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Rictus

I tried this on Borderlands 2 Which recently started hard freezing and I get "1 File Failed to Validate and Will Be Reacquired".

But it never does. Tried restarting and I still get this. I looked this up and some people said it has something to do with the unique .exe files steam uses for copy protection. This seems kinda stupid, why would they use a system that causes the verify cache to constantly say there is one bad file?

I've read where re-downloading the game doesn't help either. And it is happening on other game too.

Although I don't think this has anything to do with my freezing problem, it's something I ran into trying to fix it.

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trog69

Yes, this is quite a common occurrence, and for whatever reason it happens, it does not pertain to your game files. If it only had that response, then your game files are intact.

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noobstix

For games like Saints Row in which a mod installation can mess up your copy, this is probably a sure-fire solution. However, if it's something like Mass Effect 2, the only way I've had to fix my copy due to a corrupt patch was to reinstall the entire game.

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dgrmouse

It's amusing that "contact Steam support" isn't generally recommended as a solution. Folks will re-download games, re-install operating systems, install all kinds of random (dangerous) third-party tweaks, and do just about anything except contact Valve for help. This might be a reflection of the human condition, but it more likely says something about the quality of support services Valve provides.

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Neufeldt2002

Most of the time support will first ask if you did these steps. If you have done these steps including all that you have listed you will actually get better support as they don't have to tell you to do the basics first.

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dgrmouse

Neufeldt2002 said, "If you have done these steps including all that you have listed you will actually get better support as they don't have to tell you to do the basics first."

That's plausible, but completely false. Steam support obviously doesn't even read tickets before reaching for the copypasta sauce. I can provide multiple examples where my initial support request included the troubleshooting steps I'd taken - including the steps in the tired FAQs that they linked back in the form of an answer.

I bought a game during the Christmas sale that won't install because of some DRM glitch. I explained to Valve that the game would still fail while trying to restore from a backup created from within Steam. After four months, the last response (this week) was that I should try rebooting my router. Seriously, there's a reason Valve has a BBB rating of F.

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Indru

Steam support takes too long to answer, therefore this option is counter-productive in most cases and should be used only as ultimate solution if nothing else works.

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trog69

Steam Support will also most likely send you to the game developers website, so I'd go there before I tried Steam Support.