GoDaddy Takes Responsibility for Massive Outage, Compensates with Free Month of Service

Paul Lilly

GoDaddy , the largest ICANN-accredited registrar on the planet, claims it wasn't a hacker that disrupted service for millions of customers, just incompetence. The registrar didn't actually use that word, but it did deny reports that an Anonymous-affiliated hacker attack or distributed denial of service (DDoS) were to blame. To make up for the SNAFU, GoDaddy has been sending out emails to its customers to let them know they'll be credited for a month of service for each active/published site.

"The service outage was not caused by external influences. It was not a 'hack' and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables," GoDaddy said in a statement . "Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again."

At the beginning of the week, GoDaddy was working feverishly to restore operations for millions of websites that had been knocked offline. A rogue hacker affiliated with Anonymous (but working on his own) took credit for the outage, but it now appears he was merely blowing smoke up the Internet's collective backside.

GoDaddy maintains that at no time was any sensitive data compromised, including credit data, passwords, or any other identifying information.

"As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites. This credit will be available to you for the next 7 days. Please click the button below to redeem your credit," GoDaddy states in emails sent to customers.

If you're a GoDaddy customer who was affected by the outage but didn't receive an email, you can give the company a ring at 1-480-505.8877.

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