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 Post subject: watch hp tech support
PostPosted: Fri Apr 10, 2009 5:22 pm 
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we all know computer companies never tell you everything you want to know.i recently called hp to find out if my dv7-11135nr will support 2 hdd's
guess what they told me. no it won't support 2 hdd's i took a screwdriver and opened it up and what do i see a second hdd bay so now it has 2 hdd's i had to order a caddy but small price to pay in my book

we all know that they dont tell us what we want to know . they do not tell everything because they want us to buy a new computer so they get more money
i understand though it's bussiness i would he the sameway,but i would rather them be honest and let me take it as far as i can as far as upgrades will go then if i want more then go back and buy a enw one from them and they still have my respect for them being honest than opposed to them lieing to me and em fidn out and very possiably not buy from them again so computer companies start being honest with customer's if u want to keep them vote yes or no below if u agree or disagree


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 Post subject:
PostPosted: Sat Apr 11, 2009 10:58 am 
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Hang on here Randal. You called to ask the obvious? And then you decided to go ahead and look...

The way I see it, they're probably technically right. While you can put one more in there and have it actually work, they won't support it. So the answer is "no".

Each IDE slot will accept two HDD's, and if you have a spare bay you can physically hold one more. It doesn't mean HP is going to help with unsupported tasks like this.

So let's put it this way: Would you rather them say "YES", then when you have a problem with the computer, have them tell you they won't fix it? Implied warranties are pretty uniform. You can't modify products and automatically have it covered. Goes for cars too...


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 Post subject:
PostPosted: Sat Apr 11, 2009 1:44 pm 
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no ur getting it all backwards i asked them if the computer will support two hdd's they said no it only has one hdd bay then i looked and found it will hold a second hdd but it has 2 in it now as well as its a dual boot system if they wont support a second hdd thats them if i had to ever send it in service id remove the second hdd because i know they would take it out and not send it back with the computer hp is good dont get me wrong on that i love my hp laptop they just need to start being honest and stop looking at money all the time . if they r honest with em up front then chances are 9 times out of 10 id go back to them for my next computer purchase .


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:12 pm 
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I'm not missing a damned thing.

Will HP support a second drive you buy? No

You think they should. Then upgrade through them.

"Hey, GM, I want another engine in my trunk. You support that?"
No.

And I hope your spelling wasn't this improper in the discussions. I'd throw out any "ur" when meant to be "You're". If you're 18 and trying to communicate like that, you're a hosed individual. If under 18, you're under no contract and have no beef at all.

You've got no beef if ur a teeny bopper. You're fucked for life if you're over 18 and still talking like that. You want a hand out? Here ya go...it's a bag of poo. Now learn computers. They've been around a while.

They won't support you putting in a new drive. How simple is that? No. If you do it, it's on ur own.


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:22 pm 
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whatever dude i know what i asked them no cause for you to come in and be rude or ditch the way i type or talk and for your info i am far from being a teeniebopper that stage was over 2 decades ago plain and simple thanks for your imput


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:37 pm 
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Randallrivy11 wrote:
whatever dude i know what i asked them no cause for you to come in and be rude or ditch the way i type or talk and for your info i am far from being a teeniebopper that stage was over 2 decades ago plain and simple thanks for your imput


idk, chumly just seems pissed today, all of his posts today are like this.


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:42 pm 
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guoruiwu1994 wrote:
Randallrivy11 wrote:
whatever dude i know what i asked them no cause for you to come in and be rude or ditch the way i type or talk and for your info i am far from being a teeniebopper that stage was over 2 decades ago plain and simple thanks for your imput


idk, chumly just seems pissed today, all of his posts today are like this.


i agree 100% but that's all i will say on it i don't want to get banned


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:43 pm 
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guoruiwu1994 wrote:
Randallrivy11 wrote:
whatever dude i know what i asked them no cause for you to come in and be rude or ditch the way i type or talk and for your info i am far from being a teeniebopper that stage was over 2 decades ago plain and simple thanks for your imput


idk, chumly just seems pissed today, all of his posts today are like this.


Perhaps Chumly was a little harsh in stating, but I agree with him.

HP is not going to support 2 drives because they don't support two drives. You can technically put two in there, but if you do, they don't want to support it.

I agree with HP on the move. So many different things you can do to a computer. And then customers buy something else and expect it to work (ie. Sata drive on IDE controller) and try to hold HP responsible.

No was the correct answer for HP.


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:52 pm 
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hackman2007 wrote:
guoruiwu1994 wrote:
Randallrivy11 wrote:
whatever dude i know what i asked them no cause for you to come in and be rude or ditch the way i type or talk and for your info i am far from being a teeniebopper that stage was over 2 decades ago plain and simple thanks for your imput


idk, chumly just seems pissed today, all of his posts today are like this.


Perhaps Chumly was a little harsh in stating, but I agree with him.

HP is not going to support 2 drives because they don't support two drives. You can technically put two in there, but if you do, they don't want to support it.

I agree with HP on the move. So many different things you can do to a computer. And then customers buy something else and expect it to work (ie. Sata drive on IDE controller) and try to hold HP responsible.

No was the correct answer for HP.


ok let's get this straight no where did i ask hp if hp will support two hdds i ask if the notebook will support 2 hdd's not hp i know hp will not support 2 drives but the note book will ,but they told me it would not but i know it will that's all that matters but anyway


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 Post subject:
PostPosted: Sat Apr 11, 2009 3:57 pm 
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You called HP and asked their customer service whether the computer will support 2 hard drives.

You have to remember they are talking under restraint of the law. If they tell you yes it does, they have to agree to support it in their warranty department, assuming your laptop is still under warranty.

When you go and ask the manufacturer that question, you are going to get an answer of "no".

For example, my laptop, among others will support a new CPU. Can you upgrade the CPU yourself? Of course. Will HP tell you that you can? Of course not.

They want to avoid the legal liability at all costs. Think about it from their point of view.


Last edited by hackman2007 on Sun Apr 12, 2009 8:31 pm, edited 1 time in total.

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 Post subject:
PostPosted: Sat Apr 11, 2009 11:44 pm 
Northwood
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Actually, for CPU's and such, it's all laid out on the products' support pages. It tells you what it will accept, and what-not. Very resourceful. And no, if they tell you "yes, it'll support 2 HDD's", they are not under any legal obligation to support you should you need help with your extra or upgraded components. They are, however, under legal obligation to help you with the original hardware that came in the system.


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 Post subject:
PostPosted: Sun Apr 12, 2009 4:02 am 
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JC's Demon Slayer wrote:
Actually, for CPU's and such, it's all laid out on the products' support pages. It tells you what it will accept, and what-not. Very resourceful. And no, if they tell you "yes, it'll support 2 HDD's", they are not under any legal obligation to support you should you need help with your extra or upgraded components. They are, however, under legal obligation to help you with the original hardware that came in the system.


If you read the OP's first post he had to order a "caddy" in order to use the second drive bay. In other words, he had to modify the original configuration to get that hard drive in. Not to mention, just because there was another drive bay in there doesn't mean it was meant for a hard drive. Obviously there is a reason for it.

They won't support 2 hard drives, it's as simple as that. Same goes with this, if the OP returns the laptop for whatever reason and they find another hard drive in there when they said no, the warranty would be voided.

And I have very rarely seen a manufacturer state that you can upgrade a CPU in a laptop. I have seen it for desktops, but not laptops. Can you provide a few links supporting this?


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 Post subject:
PostPosted: Sun Apr 12, 2009 7:53 am 
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they could say it for power issues, perhaps the available power is insufficient to support two hard drives reliably.

the addition would also cut down the battery life considerably. and add more heat to be removed.

they build multiple configurations of the same basic machine each with different motherboards, CPUs, drives, amount of memory, video cards, or onboard video, power bricks, screen size and resolution. you cant just go and upgrade the PSU on a portable when you need more power.

it could easily take different hardware to truly support another hard drive. it takes power to boot a machine, more than what it takes to run it. will it be available?


Last edited by g.m.waters (red ranger3) on Sun Apr 12, 2009 8:18 am, edited 1 time in total.

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 Post subject:
PostPosted: Sun Apr 12, 2009 8:14 am 
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500GB 7200RPM SATA Dual Hard Drive (250GB x 2) with HP ProtectSmart Hard Drive Protection
640GB 5400RPM SATA Dual Hard Drive (320GB x 2) with HP ProtectSmart Hard Drive Protection
640GB 7200RPM SATA Dual Hard Drive (320GB x 2) with HP ProtectSmart Hard Drive Protection
1TB 5400RPM SATA Dual Hard Drive (500GB x 2) with HP ProtectSmart Hard Drive Protection.

This is from the specs page of that laptop.
If you ordered it w/ 2 drives they would support it.
I don't think you will get support doing it yourself.
At least that's what it looks like to me.


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 Post subject:
PostPosted: Sun Apr 12, 2009 8:52 am 
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bullnettle59 wrote:
500GB 7200RPM SATA Dual Hard Drive (250GB x 2) with HP ProtectSmart Hard Drive Protection
640GB 5400RPM SATA Dual Hard Drive (320GB x 2) with HP ProtectSmart Hard Drive Protection
640GB 7200RPM SATA Dual Hard Drive (320GB x 2) with HP ProtectSmart Hard Drive Protection
1TB 5400RPM SATA Dual Hard Drive (500GB x 2) with HP ProtectSmart Hard Drive Protection.

This is from the specs page of that laptop.
If you ordered it w/ 2 drives they would support it.
I don't think you will get support doing it yourself.
At least that's what it looks like to me.


thank ya bull eventually there is gonna be 2 500 hdd in it unless i see one i like with 2x500 gig hdd's in already im upgradeing the processor as well to a zm-86 but thats when i can find one at a reasonable price but thanks for your info bull really appreciate it


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 Post subject:
PostPosted: Sun Apr 12, 2009 7:59 pm 
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I never once said that this laptop has an upgradeable CPU, as you'd note, had you actually read each individual word, instead of every 5 or so. As you and I both proved, the manufacturer's post what the systems will, and will not, physically support. It doesn't say HP supports it, it says that the particular machine you're looking at supports it. It's just like EVGA or Gigabyte saying that a motherboard supports 4 SATA HDD's in RAID 0/1/0+1. EVGA and Gigabyte do not have to support the HDD's, if you connect them, but they do, however, have to support the motherboard, if there's an issue. Comprende? HP told him that the laptop itself doesn't support 2 HDD's, not that they don't, but that the machine itself doesn't. They lied to him, obviously, as the machine's motherboard and power connections were already set up for it. The only piece that wasn't there, was the HDD caddy. Sure, he could just let the HDD flop around in there, but that'd just be stupid, so he got a HDD caddy to make it not do that. I've caught OEMs in lies like that before, and have never received flak for it once, as I usually get some kind of an apology, whether free gifts or a verbal apology. They are absolutely under no obligation to tell someone a lie, whatever it may be. That would be illegal, and they know it. Point: They lied to him, he busted them, get over it.


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 Post subject:
PostPosted: Sun Apr 12, 2009 8:02 pm 
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JC's Demon Slayer wrote:
I never once said that this laptop has an upgradeable CPU, as you'd note, had you actually read each individual word, instead of every 5 or so. As you and I both proved, the manufacturer's post what the systems will, and will not, physically support. It doesn't say HP supports it, it says that the particular machine you're looking at supports it. It's just like EVGA or Gigabyte saying that a motherboard supports 4 SATA HDD's in RAID 0/1/0+1. EVGA and Gigabyte do not have to support the HDD's, if you connect them, but they do, however, have to support the motherboard, if there's an issue. Comprende? HP told him that the laptop itself doesn't support 2 HDD's, not that they don't, but that the machine itself doesn't. They lied to him, obviously, as the machine's motherboard and power connections were already set up for it. The only piece that wasn't there, was the HDD caddy. Sure, he could just let the HDD flop around in there, but that'd just be stupid, so he got a HDD caddy to make it not do that. I've caught OEMs in lies like that before, and have never received flak for it once, as I usually get some kind of an apology, whether free gifts or a verbal apology. They are absolutely under no obligation to tell someone a lie, whatever it may be. That would be illegal, and they know it. Point: They lied to him, he busted them, get over it.


I'm going to skip the CPU part, because when I wrote my original reply to the topic I meant to say "my" instead of "your". My laptop does in fact support a CPU upgrade.

He had to buy a caddy, in other words, he physically MODIFIED the machine to make it work. Yes, it could fit, but HP did not design the machine like that. Of course the company is not going to support what he did, I would tell the person the same thing. Most people buying computers are not technical people and are bound to screw something up (not saying the OP or you are not technical).

You also have to remember he called their customer service. They aren't going to tell him it supports two hard drives if there isn't a caddy already in there to support two drives (as the OP mentioned). I'm not arguing the fact that it won't work, I'm arguing the fact that he called customer service and asked whether it would work. They have to answer "no" because otherwise why didn't they just put a caddy in there to begin with? You had to order with two hard drives I assume (again I don't own this laptop) and then they would support the fact that it has two hard drives.

Anyways, I'm going to leave it at this. You think you are right, so whatever. I still think HP did the right thing.


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 Post subject:
PostPosted: Mon Apr 13, 2009 4:59 am 
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I did not mean to start all of this i was only telling my experience with hp's tech support . Everyones experience with companies tech support is different just have to know what to ask . Just like one night i got lucky in asking can xp pro be put on my laptop and was sent all the drivers tested for my model. A good friend of mine who is a computer tech has advised me on what my model will take and what it will not. I will be upgradeing the cpu ,when i get the money for a zm-86 processor.

true not all of the oem or even laptops you'd order custom built will take a upgrade it is all in how hp configures them. i got lucky i guess. i wish it would take a wireless n card but it will not,and that is fine. as far as my computer goes on the hdd's it will accept and support 2 500 gig hdd's everyone have a good day


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 Post subject:
PostPosted: Mon Apr 13, 2009 6:23 am 
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It will support dual HDD's but not a wireless-N PCMCIA card? I find that hard to believe.


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 Post subject:
PostPosted: Mon Apr 13, 2009 7:22 am 
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thats what hp an some other computer techs have told me is it will not support wireless n who knows though im ok with the wireless g for now because i have wildblue internet by satelite thats all i can get where i am a wireless g is fast enough for now becuase its only gonna be as fast as ur internet will allow now if i had cable or dsl then wireless n would be wonderful but i can only get satilite out where i live at least for now anyway


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