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 Post subject: GTX 280, dead at 11 1/2 months
PostPosted: Mon Dec 28, 2009 4:34 pm 
Little Foot
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Joined: Wed Sep 22, 2004 9:27 am
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Hi all, I have an Asus gtx 280. I got it for Xmas last year. It died at the end of November. Asus has had it for over 3 weeks now. I had Nvidia many years ago, then had some ATI cards. Back in the X800 vs 6800 days I bought an Nvidia 6800 card because of the shader model 3.0 issue with ATI. The first card lasted about 3 weeks. The replacement lastest 6 months. Swapped for ATI. Although not getting used much these days, that ATI X800 AIW is still running. bla bla bla. Anyhow, 2 or 3 years ago I bought an 8800 GTX just because ATI didn't have the performance at the time. The 8800 was the first card I ever bought that truly impressed me performance wise. Then about 8 months later I had to RMA it. A few months later the fan started making noise. About that time I got my shiny new GTX 280. Now it's dead. Runs 2D desktop and plays videos and stuff, but black screens with swirly colors in anything to do with 3D acceleration.

Does anybody else have this trend? Nvidia cards are not reliable for me. The only problems I have had with ATI is a 9700 pro dying about 2 years ago, and a 9800 pro fan seizing up in a 24/7 machine after about 2 years of service. Of the 4 different models nvidia card I have owned, (Vanta, 6800, 8800, and 280) the Vanta card is the only one that didn't die prematurely. The most money I have ever spent on a card was nvidia and the shortest lifespan I have ever had was nvidia. Even my Voodoo Banshee form 1999 still works.


P.S. I have the 8600m in my notebook and crossing my fingers.


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 Post subject:
PostPosted: Mon Dec 28, 2009 6:35 pm 
Sharptooth
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Wow that is a string of bad luck ..maybe you need to look at your power supply or even consider a UPS to manage brown outs spikes...

I had an nvidia 440 that lasted a while until I needed to upgrade for Everquest 2 and moved to the following card.

I had a 6800 GT OC from BFG, bought it brand new at about $600 and it lasted forever...

I built a new system 2 years ago and I still have an 8800GT in that rig (next upgrade as soon as I get my system back from shipping).

So I have had no issues ... I did warranty the BFG after 3 years and it lasted for 1 more before it died finally.


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 Post subject:
PostPosted: Mon Dec 28, 2009 6:43 pm 
Million Club [PC]
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not really. I first had a Rage 128, lasted 8 years, good lifespan. Then had a Radeon 9250, lasted 5 years, normal lifespan. Then an X300, it's still running. After that, a GeForce 8600GT, it's still running in a friend's comp. After that a GeForce 9800GT, had it for two years and ran fine until I sold it and got a Radeon HD 4870, which is what I'm running now, and has been running fine for 6 months, the Radeon HD 3650 in my second comp has been running for a year fine too. Never really had a card die prematurely, now that I think on it. I guess I've been lucky.


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 Post subject:
PostPosted: Mon Dec 28, 2009 7:29 pm 
Million Club 2+ [PC]
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ATI Rage 128 Still working
Riva128ZX still working
V2 12MB still working
TNT still working
TNT2U still working
GeForce256 SE works but artifacting
GF2 GTS still working

Matter fact, not 1 single card I have ever bought has out right died yet and that goes back over 12 years. Tho the G256SE is failing, it hasn't bit the bullet yet.


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 Post subject:
PostPosted: Mon Dec 28, 2009 11:01 pm 
Little Foot
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Joined: Wed Sep 22, 2004 9:27 am
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I don't know that you could relate it to hardware considering that ATI cards run for years in the same systems, and the fact that, obviously, I'm not using the same computer for all these cards. And I always buy bigger than needed when buying a PSU, and I don't buy cheap or generic PSUs. Heat has never been an issue and I keep everything clean. I guess it's either bad luck or nvidia cards are more sensitive to variations in the local power grid (although I used to use a UPS). And I was wrong earlier, I do have another nvidia card currently running. I have a 2 year old 7600 agp fanless in my 24/7 machine (that coincidentally is the same machine that the 6800s died in several years ago)

I guess nvidia and I just don't play nice together and I won't be buying another one any time soon. Thanks for the input everyone.

For the record, I'm not trying to bash nvidia, I just want my damn computer back.


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 Post subject:
PostPosted: Tue Dec 29, 2009 4:59 am 
Million Club 2+ [PC]*
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In the future, don't buy a damned thing from Asus. Yeah, they make some good motherboards and all that, but their customer service is absolutely HORRENDOUS. Slow, rude, defensive, you name it. They SUCK.

You've had a bad string of luck for sure. But that's all it is, bad luck. I've had plenty of cards from each camp die and the majority of them still running strong.

The thing about both cards are if you overclock, make sure you set the fan speed high enough to keep them relatively cool. If you don't overclock, you should still install the appropriate overclocking software and increase the base fan speed setting. Just because they will run fine in the 60's and 70's doesn't mean they HAVE to.

As an example. My GTX280 came with the fan set by the factory to 38% or some stupid shit like that. They do that for noise control so reviewers won't bitch about fan noise. But that means in the game, it's running in the high 60°C range, if not into the low 70's. The card doesn't auto throttle back until 83°C, so it's fine right?

Wrong. Higer temps lead to shorter over all life spans. And if there's a weak link in the PCB or chip, running for long periods of time closer to the upper limits means it dies sooner.

So keep it cooler by increasing the fan speed to a manually, constant set limit. For my 280, I couldn't tell the difference in fan noise from 40% to 60% and 74% was just barely louder than 40%. But the card went from 68-70°C while running Folding@Home for the MaxPC team to mid 50's.


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 Post subject:
PostPosted: Tue Dec 29, 2009 7:36 am 
Million Club [PC]
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Quakindude wrote:
In the future, don't buy a damned thing from Asus. Yeah, they make some good motherboards and all that, but their customer service is absolutely HORRENDOUS. Slow, rude, defensive, you name it. They SUCK.

I've done a number of painless email RMAs through Asus. :?
They hardly even asked questions, they just told me to send it back and sent me a replacement. Their phone service is tedious and I never use it, but I've never had that bad of an experience even on phone support. Maybe you had one case of a bad rep?


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 Post subject:
PostPosted: Tue Dec 29, 2009 8:34 am 
Malware specialist
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I've had more ATI cards die on me than Nvidia cards ;) (and that number is one).

The card that died was a Sapphire Radeon X1950GT. Did a RMA through Sapphire and the card works like a champ. Currently in a computer I built for someone else.

And then there was the 8800GTX that I sent to Quake, but we won't count that as a death on my count :P .


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 Post subject:
PostPosted: Tue Dec 29, 2009 10:07 am 
Klamath
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I just took a GeForce MX400 PCI out of my mother's machine that's been working perfectly since 2000.. had to upgrade her so I could use a 19" monitor with her dinosaur so I popped in my old Radeon 9250 AGP.. 8x card but can only run at 4x on her board.

I've had good luck with video cards personally.. on my machines I went from my own GeForce MX400 to that 9250.. Then when I built a new machine I had a 8600GT, which was replaced by a Radeon 4870 in an offer-you-can't-refuse situation. I still have that 8600GT tho and it still works fine.. maybe next year I'll gut mom's machine completely and pop it in there.


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 Post subject:
PostPosted: Tue Dec 29, 2009 9:12 pm 
Little Foot
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Joined: Wed Sep 22, 2004 9:27 am
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Jeeze, they just offered me a 4870 512 for a replacement...


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 Post subject:
PostPosted: Tue Dec 29, 2009 10:13 pm 
Million Club 2+ [PC]
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Inglburt wrote:
Jeeze, they just offered me a 4870 512 for a replacement...


Thats a downgrade from what you had, talk about a screw job.


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 Post subject:
PostPosted: Wed Dec 30, 2009 6:29 am 
Celeron
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Yeah, someone there's taking you as a dumbass. You'll want at least a GTX275. Get mad! Get angry!


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 Post subject:
PostPosted: Wed Dec 30, 2009 6:58 am 
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OCNoob wrote:
Yeah, someone there's taking you as a dumbass. You'll want at least a GTX275. Get mad! Get angry!

275! That's still crappy. Usually when they don't have the replacement, they step you up. Are you using their email support? If not, use it, it's a lot less painful then their phone support.


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 Post subject:
PostPosted: Wed Dec 30, 2009 11:55 am 
Little Foot
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Joined: Wed Sep 22, 2004 9:27 am
Posts: 193
I don't want a 275 either. I told them I want either another 280, or a 285 if they can't find a 280. And I don't want to wait another month for it.

I am getting pissed... fuckin stupid, offer me a card that was maybe half the cost of mine when they were both new, and a freekin 512 no less.


*EDIT* I have been calling them, although Teresa Perdue in the RMA dept. that just wrote me yesterday likes to email and not take my calls.


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 Post subject:
PostPosted: Fri Jan 08, 2010 12:00 am 
Little Foot
Little Foot

Joined: Wed Sep 22, 2004 9:27 am
Posts: 193
Asus has offered me that damn 4870 512 2 more times now. WTH? I can be a fairly patient guy but come on people. Tomorrow will be 31 days since they received my old card. If they aren't trying to pawn off a slower card on me, they are telling me to wait "a few more days"
I have been buying Asus motherboards for many years now, and they are still my favorite, but if they don't pull off a good ass kissin at this point, this may be my last dealings with any of their products, ever.


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 Post subject:
PostPosted: Fri Jan 08, 2010 3:26 am 
Million Club 2+ [PC]*
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Sorry you're having issues, but I didn't expect you to have an easy time of it. For every single person that says they've had a great experience with Asus customer service, seems as though there are 10 that don't.

If I were you, I'd post your experience in the The Dog Pound and politely ask MaximumPC to look into it for you. Word it like you used to see in requests in the magazine and maybe they will do something for you. That section was cut a few months back though, so don't get your hopes up.

I would write it up in the Dog Pound anyway. We could all go in there and post words of support for you and post how we think it's jacked up. Then you could email the link to that lady that likes to only use email and not answer her phone. Make sure she knows our readership is almost 100,000 strong in addition to the thousands of unique visitors each day who are guests and not members. Make sure you put Asus customer service screwing me over in the title of the one in the Pound. :wink:


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 Post subject:
PostPosted: Fri Jan 08, 2010 8:06 am 
Million Club 2+ [PC]
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I'm gonna help out a bit with this thread for the guy and he can add word of their screw job is being spread to places like NVNEWS.net150k hits a day) HardOCP(roughly same # hits with about as many or more members)

UPdate: Nvnews is starting to get traction from members there. The damage is being done.


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 Post subject:
PostPosted: Sat Jan 09, 2010 10:39 am 
Little Foot
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Joined: Wed Sep 22, 2004 9:27 am
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Thanks for the input and support everyone. I finally got a good service rep on the phone that would not let Teresa Perdue (remember that name people) ignore my phone call. She was really cool and helpful. Wish I remembered her name. I would buy her lunch.

Anyway, I'm getting a new GTX 285. I've dealt with Asus support a couple times over the years and never had an issue, but this ordeal pretty much erased my confidence in the company in that regard.

I think I still need to post on some forums and vent a little so hopefully someone at Asus will see it and do something about it.


Thanks again,


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 Post subject:
PostPosted: Sat Jan 09, 2010 11:33 am 
Willamette
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Inglburt wrote:
Thanks for the input and support everyone. I finally got a good service rep on the phone that would not let Teresa Perdue (remember that name people) ignore my phone call. She was really cool and helpful. Wish I remembered her name. I would buy her lunch.

Anyway, I'm getting a new GTX 285. I've dealt with Asus support a couple times over the years and never had an issue, but this ordeal pretty much erased my confidence in the company in that regard.

I think I still need to post on some forums and vent a little so hopefully someone at Asus will see it and do something about it.


Thanks again,


It's always amazing how much tech support, replacements, prices, etc can differ from person to person within the same company. If I ever get someone awful on the phone who doesn't help, I just hang up and call back in 10 minutes and get someone else. It sounds like the initial person helping you just wasn't happy in life. And yes, there a few times where I wish I could buy lunch for the person helping me. You should try to remember that name and then write a letter saying what a good job they did. Hopefully people like that earn promotions.


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 Post subject:
PostPosted: Sat Jan 09, 2010 12:46 pm 
Million Club [PC]
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Glad you got the 285 you deserved. :)


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