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 Post subject: HP laptop grrrrrrrrrrrr READ IF YOU OWN ONE!
PostPosted: Thu Jul 02, 2009 10:01 am 
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If you own an HP Pavilion or DV series, go to their website and check out your product. My HP is older and the wireless card just "disappeared", but they're saying it's too late for my computer; enhanced service plan won't apply. And guess what. Yesterday, my son's HP DV series starts turning itself on and off, on and off, on and off, you get the idea ... His is less than three years old, so they'll cover it.

Needless to say, HP outsources all of its technical support to shores unknown; I'd love it if there were a way to let these companies know how reprehensible it is to be taking middle-class jobs out of the US so the execs can have Lamborghinis. Ugh.

http://h10025.www1.hp.com/ewfrf/wc/docu ... ct=3253944


Last edited by Samazama on Thu Jul 02, 2009 10:12 am, edited 1 time in total.

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 Post subject:
PostPosted: Thu Jul 02, 2009 10:15 am 
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Is your laptop covered by warranty or not?

If it isn't, why would you think they should cover it?


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 Post subject:
PostPosted: Thu Jul 02, 2009 10:27 am 
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I don't get it.
Just how old IS your computer?
and...
What does this have to do with outsourcing jobs or is that a totally different complaint?


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 Post subject: HP warranty
PostPosted: Thu Jul 02, 2009 10:47 am 
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You get one year warranty included when you buy. HP added an extended service enhancement (carefully skirting the word recall) that seems to be about two years.
Yes, I suppose the right thing to do in this day and age is to toss the laptop in the garbage, but I can't see buying a new laptop every three years. My bad luck is that the card lasted longer than most, since it's a pretty well-documented issue.


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PostPosted: Thu Jul 02, 2009 10:53 am 
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You can buy a USB wireless card for about $20.00.



Nobody is going to guarantee their laptops forever.
3 years for one is actually quite good.

As you've seen for yourself, the "issue" does not effect everyone.
Bad luck? I'd call that good luck.
Yours made it well past the mfg warranty.


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 Post subject: Re: HP warranty
PostPosted: Thu Jul 02, 2009 10:58 am 
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Samazama wrote:
You get one year warranty included when you buy. HP added an extended service enhancement (carefully skirting the word recall) that seems to be about two years.
Yes, I suppose the right thing to do in this day and age is to toss the laptop in the garbage, but I can't see buying a new laptop every three years. My bad luck is that the card lasted longer than most, since it's a pretty well-documented issue.


'seems to be about two years' ... I've never seen any type of warranty this vague.

The 'right thing to do' depends entirely on you. You can have it repaired. You can buy a new wireless card. You can sell it. The wrong thing to do is to blame a company for not providing a service to which it did not agree. If your warranty has expired, then so has your relationship with the company.

I honestly don't understand people who want something for nothing. If the laptop had failed while under warranty, I'd be right beside you hollering for HP to get off their asses and fulfill their end of the contract.


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 Post subject: HP motherboard problems
PostPosted: Thu Jul 02, 2009 11:23 am 
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Go to your favorite search engine. Search for HP wireless/ motherboard problems. Be amazed at the threads you find! This isn't a few here, a few there. This is pretty much guaranteed to happen to your HP. I saw three other posts to this forum on only the first page regarding HP laptops! HP admits as much itself, by extending its own warranty. Did I mention that my son's HP also died the next day?

If this were something I could fix myself, like a desktop for $50, sure, I'd do that. But, even I blanch a little at opening up a laptop, although that may be next. And I certainly admire those with enough disposable income and elastic enough schedules to grind their lives to a halt and pull $1000 out of their pocket for a new computer. Oh wait, that would be TWO computers, because I'd have to but a new one for my kid.

Yes, if I didn't care if my laptop worked when I needed it or not, I'd buy any old thing thing. But companies like HP make their reputation, which they feature prominently in their ads, by building and selling a reliable product. Also, I was thinking of upgrading to a newer model, and if HP thinks it's going to be another HP, ooooh think again. Toshiba? Dell? Custom model? Why would I give my business to a company when two out of two computers I owned by them broke?
:D


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 Post subject:
PostPosted: Thu Jul 02, 2009 11:48 am 
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If you think that's bad, out of three months Toshiba had my laptop computer for 2.5 months. I had the laptop for 14 days before it broke down for the first time.

On the third time, they tried to tell me they wouldn't fix it, even though it was under warranty.

But in all reality, HP covered the laptop for 1 year, extended to 2 years. It's now 3 years old and out of warranty. Not much they will do for you unfortunately.


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 Post subject: Re: HP motherboard problems
PostPosted: Thu Jul 02, 2009 5:54 pm 
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Samazama wrote:
If this were something I could fix myself, like a desktop for $50, sure, I'd do that. But, even I blanch a little at opening up a laptop, although that may be next. And I certainly admire those with enough disposable income and elastic enough schedules to grind their lives to a halt and pull $1000 out of their pocket for a new computer. Oh wait, that would be TWO computers, because I'd have to but a new one for my kid.


Eh?

There should be a few diffrent access panels on the bottom side(HDD, RAM, other stuff) that only takes one screw to get into.

Every laptop/notebook wireless card I have seen was very easy to get to, much easier that swapping RAM on a desktop.

Here is one that's slightly more involved:
http://www.youtube.com/watch?v=tVB5r4_1wk0


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 Post subject: Re: HP motherboard problems
PostPosted: Fri Jul 03, 2009 10:51 am 
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Samazama wrote:
Go to your favorite search engine. Search for HP wireless/ motherboard problems. Be amazed at the threads you find! This isn't a few here, a few there. This is pretty much guaranteed to happen to your HP.


But it didn't happen to yours. Not within the time-frame that you paid for, at least.


Quote:
If this were something I could fix myself, like a desktop for $50, sure, I'd do that. But, even I blanch a little at opening up a laptop, although that may be next.


Why would you have to open your laptop? A $50 card will fix the problem for you. That is cheaper than an extended warranty when you buy the laptop.

Quote:
And I certainly admire those with enough disposable income and elastic enough schedules to grind their lives to a halt and pull $1000 out of their pocket for a new computer. Oh wait, that would be TWO computers, because I'd have to but a new one for my kid.


If money is a problem, buy a desktop instead of a laptop. A laptop that lasts 3 years of regular use is actually quite good. A desktop should last a decade if it is cared for properly.

Quote:
Yes, if I didn't care if my laptop worked when I needed it or not, I'd buy any old thing thing. But companies like HP make their reputation, which they feature prominently in their ads, by building and selling a reliable product.


Yours lasted as long as they said it would.

Quote:
Also, I was thinking of upgrading to a newer model, and if HP thinks it's going to be another HP, ooooh think again. Toshiba? Dell? Custom model? Why would I give my business to a company when two out of two computers I owned by them broke?
:D


That is the most sensible thing you've said in this thread. If you don't like a company's products, don't give them your money.


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 Post subject:
PostPosted: Fri Jul 03, 2009 1:48 pm 
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my 3 year old, dv9010us is still running just fine thank you.


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 Post subject:
PostPosted: Sun Jul 05, 2009 1:31 pm 
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This happened to my sister's compaq. Her wireless stopped working all of a sudden. I think she was covered under the extended warranty thing, though.


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 Post subject:
PostPosted: Wed Jul 08, 2009 9:02 pm 
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first off let me state. this is a very common problem that owners of hp laptops are currently having. i don't think hp has acknowledged the issue yet but from the people i've talked to about it that have pavillion dv series laptops it seems the problem was likely caused by a windows update for vista based machines. now i can't say this is definatly the issue, all i know is that last week starting wednesday i started getting a lot of calls about this issue( it's important to note that microsoft updates roll out on tuesday nights.) while i haven't been able to solve this issue yet and have quite honestly given up on it i also recommanded users to purchase a usb wifi device or wait for hp or the cards manufacturer (Broadcom is the only one i've noticed) to fix the issue. as stated above if you are not under warranty hp owes you nothing nor should they, you were protected for the time of your warranty that time is up, they can't put a lifetime guarantee on a computer and a 3 year warranty is a really good one. be happy it lasted as long as it did and consider your options from here.


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 Post subject:
PostPosted: Sun Aug 02, 2009 6:28 am 
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I bought an HP pavillian dv series laptop, had it for six weeks it is a nice machine, but before i bought it i did some research on what to expect from a laptop in general and learned that they last an average of three years, so i bought mine from Sams Club and bought their three year warranty as well, that of which doesn't start till the original one year HP warranty is over(that of which acts just like a full coverage Sams Club warranty) So in reality I have a full Sams club warranty for four years, I havent had to use it yet but I have read nothing but good stories about Sams club and their return ploicys on their laptops. three years IS good for a laptop, I usually am ready for a new computer(desktop or laptop) every three years anyways, and I just hand my current ones down to the kids, and then toss out the old one they have that were old hand me downs as well.


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 Post subject: DV series
PostPosted: Sat Aug 15, 2009 1:42 am 
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I have a dv2138xx and the wireless did indeed die. Replacing it worked for awhile then that died too. I just went ahead an bought a USB wireless 'N' module. The laptop otherwise works great and didn't want to deal with HP since the warranty was up including the 2 year GPU extended coverage. It's well known that the motherboard is at fault for the wireless to die. HP didn't really publish this extended coverage well even when you did register your gear with them. I guess they didn't want to lose money in replacements.


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 Post subject:
PostPosted: Sat Aug 15, 2009 3:48 pm 
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ahem? at newegg, $20 will get you a cheap USB Wireless G adapter. Stop whining, and get buying!


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 Post subject:
PostPosted: Sat Aug 15, 2009 6:31 pm 
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Grim Tuesday wrote:
ahem? at newegg, $20 will get you a cheap USB Wireless G adapter. Stop whining, and get buying!


You're just trying to talk people into sticking their dongle into a convenient plastic hole...


pervert


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