Yeah... I hate that. Just wait till you are translating data and it is littered with those.
Worse yet try parsing a *.csv file with embedded smart quotes and then forwarding it up to a mainframe and watch the mainframe job go ?? WHA? I Don't Understand You!! Dave? What are you doing Dave? KEEERRAAAASSSHHH
"Your perfectly good JCL Job Abended cause some shmo in"
"operations loaded the data file with embedded smart quotes instead of"
"Batch Process Terminating" "Autopage for Sev1 Sent to Ops"
"Director for review." "Your Resume Auto posted to Monster.com"
"as a convenience to help you find your next employment station"
"Have a nice day