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 Post subject: iPaq + HP Camera problems
PostPosted: Wed Jun 23, 2004 6:59 am 
Bitchin' Fast 3D Z8000
Bitchin' Fast 3D Z8000
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Location: San Antonio, TX
One of my users called me yesterday with this problem and I was curious if anyone had any insight. He is using XP Pro on a Dell Laptop and he has an HP 935 Digital Camera and an iPaq 3850. He says that when he boots up if he plugs in the iPaq first and syncs it and unplugs it and plugs in the camera that it will not allow him to copy pictures off of it. Inversely, if he uses the camera first and then removes it he cannot sync his iPaq. A reboot will allow him to do this. Any thoughts?


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 Post subject:
PostPosted: Wed Jun 23, 2004 7:03 am 
Professional Dork
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Location: Cornhole County
What kind of connection?

USB I assume?

Is he stopping his USB devices properly?


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 Post subject:
PostPosted: Wed Jun 23, 2004 7:09 am 
Bitchin' Fast 3D Z8000
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Yeah they both run over USB. I need to double check that he is stopping them first and not just unplugging them, but would that cause the next device to work improperly?


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 Post subject:
PostPosted: Wed Jun 23, 2004 7:15 am 
Professional Dork
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In most situations, it shouldn't. But maybe there's an oddball USB controller on the laptop? Or maybe it's an older controller that's more temperamental?

And can he do a "scan for hardware changes" after swapping?


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 Post subject:
PostPosted: Wed Jun 23, 2004 7:41 am 
Bitchin' Fast 3D Z8000
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I'm going up there right now to see what the deal is.


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 Post subject:
PostPosted: Wed Jun 23, 2004 11:24 pm 
Networking with a passion!
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On most systems there is a master and a slave USB controller (or whatever the politically correct term is for that is now). Some devices do not like being plugged into the slave port, so ask him to use a different USB port.

Also tell him to try using one USB port for the Ipaq and another for the camera. When you plug a USB device in the driver for that device gets associated with the USB port that you plugged it into, so it could be a driver conflict caused by him not stopping a USB device before he unplugs it (the driver for the Ipaq is still trying to access the USB port when he plugs in the camera, or vise versa).


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 Post subject:
PostPosted: Thu Jun 24, 2004 7:52 am 
Bitchin' Fast 3D Z8000
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He was out of the office and won't be back this week. Greeeat.


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