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 Post subject: Kudos to Bookpool
PostPosted: Sat Oct 16, 2004 2:12 am 
Sharptooth
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Joined: Fri Jul 02, 2004 9:57 am
Posts: 350
Location: NJ
Ordered all (3) Maximum PC books for $19.50 each on 10/04/04, order was just filled on 10/14/04. Price for the books are now $16.25 each.

Sent a courteous e-mail explaining that I should be refunded the difference. Bookpool replied back at 10pm (after business hours) and stated since I was "an old and valued customer" they would give me the sale prices. They refunded my credit card for the amount of $9.75

Kudos to Bookpool on the satisfaction to customers. :D


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 Post subject:
PostPosted: Wed Oct 27, 2004 8:39 am 
Team Member
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Location: Straight Up, Extra Dry, With a Twist!
Right on! Now that's great customer service!


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 Post subject:
PostPosted: Wed Oct 27, 2004 11:12 am 
Smithfield*
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i think i'll make the same order as you, sounds to me like they're a reputable company.


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 Post subject:
PostPosted: Wed Oct 27, 2004 12:01 pm 
Sharptooth
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Just to add...

The books are awesome - I can't put it down. Well worth it.

-misterLOBY


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 Post subject:
PostPosted: Wed Oct 27, 2004 1:58 pm 
Smithfield
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Hmmm... does this really belong in the dog pound?

Maybe there should be a forum for GREAT companies as well?


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 Post subject:
PostPosted: Wed Oct 27, 2004 2:01 pm 
Sharptooth
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urmumsacow wrote:
Hmmm... does this really belong in the dog pound?

Maybe there should be a forum for GREAT companies as well?


No - it belongs here. According to the Dog Pound title -

Got a bone to pick with a PC company? Now you can bite back. Maybe you found a company you love? Well share it here as well!

-misterLOBY


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 Post subject:
PostPosted: Wed Oct 27, 2004 2:17 pm 
Smithfield
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DOE!

Didn't notice that.


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