Have a remote help issue. Trying to fix relative's computer from afar.
SYmptoms (from user - answering my questions):
1. Yes, I can logon, but it blips, starts with Gateway, blips, takes its time, hiccups, until it finally opens. Then it says it just had a major problem. (I forget the language.)
2. Cleanup and defrag. 1.80 GHz and 267 MB of Ram. 80% free. Yes, I compress and delete temporary files.
3. Word document is frozen. 489 KB. I have backups from 6/15/04, and I've tried to get into the document by going into Word, and then by using Open/Explore, but it's still frozen.
4. The MS firewall on my computer is OK, (ICF is on IOW)
Now, she says that this all started after she installed adaware and Spybot sd.
XP Home. Any ideas?