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 Post subject: dsl staying connected, PPP session failure [RESOLVED]
PostPosted: Wed Mar 01, 2006 2:26 pm 
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Joined: Mon Oct 31, 2005 5:25 pm
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Location: 127.0.0.1
this has been getting really bad, getting worse by the day, today I have had PPP session failures as frequent as 15 minutes, my ISP is Verizon and I connect via their westell 327W, which is I believe is a chinese model, revision E, this problem started a few weeks ago after a rather bad snowstorm which had lightning and everything in it, I have called Verizon and they have not been able to do much, which I think is because of the fact that I am technically out of range, but it has worked flawlessly for about 8 months...until now, anyone know what I could do, such as request a new router or have a line test done?

here is router log.



Date: March 1, 2006
Time: 17:24:10
LOGS

All Entries


CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Network
Time since last boot.... 2 days, 9 hrs: 54 mins: 44 secs

EVENTS
**********************************************************************
Events are listed starting from the most recent. **********************************************************************

WED MAR 01 22:17:15 2006 DNS: Unknown host: 'msvrf.yahoo.com'

WED MAR 01 22:14:44 2006 Setting System clock to Network time WED MAR 01 22:14:44 2006

WED MAR 01 22:14:44 2006 DNS Reverse Lookup failed for '68.238.0.12'

WED MAR 01 22:14:44 2006 DNS unable to resolve address.(error = 'host not found')

WED MAR 01 22:14:42 2006 PPP CONNECTED on VPI 0 VCI 35

WED MAR 01 22:14:38 2006 Connecting session(0): My Connection due to dsl Restart

WED MAR 01 22:13:56 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 22:13:55 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 22:13:55 2006 Disconnecting session(0): My Connection due to PADT received

WED MAR 01 22:13:55 2006 Received PADT for session id 3666

WED MAR 01 21:35:14 2006 DNS: Unknown host: 'ww.wrif.com'

WED MAR 01 21:04:23 2006 DNS: Unknown host: 'msvrf.yahoo.com'

WED MAR 01 20:00:37 2006 DNS: Unknown host: 'www.us.armi.mil'

WED MAR 01 19:59:54 2006 DNS: Unknown host: 'www.aaacucom'

WED MAR 01 17:20:38 2006 Setting System clock to Network time WED MAR 01 17:20:37 2006

WED MAR 01 17:20:38 2006 DNS Reverse Lookup failed for '68.238.0.12'

WED MAR 01 17:20:38 2006 DNS unable to resolve address.(error = 'host not found')

WED MAR 01 17:20:36 2006 PPP CONNECTED on VPI 0 VCI 35

WED MAR 01 17:20:35 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 17:16:47 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 17:16:46 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 17:16:46 2006 Disconnecting session(0): My Connection due to PADT received

WED MAR 01 17:16:46 2006 Received PADT for session id 2874

WED MAR 01 17:00:19 2006 Setting System clock to Network time WED MAR 01 17:00:17 2006

WED MAR 01 17:00:18 2006 DNS Reverse Lookup failed for '68.238.0.12'

WED MAR 01 17:00:18 2006 DNS unable to resolve address.(error = 'host not found')

WED MAR 01 17:00:16 2006 PPP CONNECTED on VPI 0 VCI 35

WED MAR 01 17:00:14 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:58:07 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish PPPoE session

WED MAR 01 16:57:36 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:49:49 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 16:49:48 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 16:49:48 2006 Disconnecting session(0): My Connection due to PADT received

WED MAR 01 16:49:48 2006 Received PADT for session id 2304

WED MAR 01 16:45:03 2006 Setting System clock to Network time WED MAR 01 16:45:01 2006

WED MAR 01 16:45:03 2006 DNS Reverse Lookup failed for '68.238.0.12'

WED MAR 01 16:45:03 2006 DNS unable to resolve address.(error = 'host not found')

WED MAR 01 16:44:58 2006 PPP CONNECTED on VPI 0 VCI 35

WED MAR 01 16:44:58 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:38:26 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Authorization Failure for user whammy

WED MAR 01 16:38:26 2006 Received PADT before PPP stack complete

WED MAR 01 16:38:26 2006 Received PADT for session id 1995

WED MAR 01 16:38:26 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:31:51 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 16:31:50 2006 PPP DISCONNECTED on VPI 0 VCI 35 : PPP link layer failure

WED MAR 01 16:23:47 2006 Setting System clock to Network time WED MAR 01 16:23:45 2006

WED MAR 01 16:23:47 2006 DNS Reverse Lookup failed for '68.238.0.12'

WED MAR 01 16:23:47 2006 DNS unable to resolve address.(error = 'host not found')

WED MAR 01 16:23:45 2006 PPP CONNECTED on VPI 0 VCI 35

WED MAR 01 16:23:40 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:22:19 2006 PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link

WED MAR 01 16:22:18 2006 PPP DISCONNECTED on VPI 0 VCI 35 : PPP link layer failure

WED MAR 01 16:11:15 2006 Setting System clock to Network time WED MAR 01 16:11:12 2006

WED MAR 01 16:11:15 2006 DNS Reverse Lookup failed for '68.238.0.12'

WED MAR 01 16:11:15 2006 DNS unable to resolve address.(error = 'host not found')

WED MAR 01 16:11:13 2006 PPP CONNECTED on VPI 0 VCI 35

WED MAR 01 16:11:02 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:11:00 2006 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

WED MAR 01 16:11:00 2006 Received PADT before PPP stack complete

WED MAR 01 16:11:00 2006 Received PADT for session id 635

WED MAR 01 16:10:39 2006 Connecting session(0): My Connection due to AlwaysOn

WED MAR 01 16:10:37 2006 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

WED MAR 01 16:10:37 2006 Received PADT before PPP stack complete

WED MAR 01 16:10:37 2006 Received PADT for session id 616

WED MAR 01 16:10:16 2006 Connecting session(0): My Connection due to AlwaysOn

this goes on and on, today alone I have apparently recieved over 20 PADT packets since about 8 this morning (EST)


Last edited by dj_unibob on Thu Mar 09, 2006 1:59 am, edited 1 time in total.

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 Post subject:
PostPosted: Wed Mar 01, 2006 3:05 pm 
Team Member
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Joined: Mon Oct 31, 2005 5:25 pm
Posts: 244
Location: 127.0.0.1
here are transciever stats, I Think this might have something to do with it.

Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 864 128
Margin (dB) 7.5 6.0
Line Attenuation (dB) 63.5 31.5 (I think this is most of the problem right here, +60)
Transmit Power (dBm) 15.8 9.5


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 Post subject:
PostPosted: Wed Mar 01, 2006 7:08 pm 
Monkey Federation (Top 10)
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Joined: Mon Oct 11, 2004 5:14 pm
Posts: 1191
Location: Dragon flying go old so I came back to the cage
OK first do this, move the modem to the closest jack to the outside connection.
If it's already the closest jack try a different jack, or better yet try a few of them.
(This will determine if it is a problem in the house or out on the line)
If it runs great from the new jack I suggest having an electrician come in and test your phone jacks.

If the problem prosiest, I would call the phone company and tell them you are getting "noise" on your phone (even if it's not true).
Tell them you have tried disconnecting the DSL modem and the noise still prosiest.
(This will cause them to write up a service call and will make them come test the lines)
While the phone person is there ask them to check the DSL quality while they are there.
If he asks why, tell him you have a hunch an electrician friend told you about (ME).
If he persists as to what he is looking for, tell him you want to know the signal to noise ratio (in db) on the DSL and Phone line, because your friend thinks it could be a bad connection inside and you want to compare the outside reading he gets to the inside reading taken earlier. (Whatever numbers he gives you just tell him/her that you got the same readings inside as well, Thanks)
This will force him to do a check he might otherwise just skip and he might find a problem while doing this important step that would have otherwise been overlooked.

Hope this helps

BigM


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 Post subject:
PostPosted: Thu Mar 02, 2006 4:03 am 
Thunderbird
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Joined: Wed Jul 07, 2004 1:13 pm
Posts: 817
Location: Missouri
Wow, very impressive. Question, this test you want him to have performed is it the one I have heard called data line test? Our telephone tech told me about that test once when we were having problems with our Dial-up, before he retired. He told me that it would take about a day for them to perform the test with all the paperwork and about another day to call the customer back with the results.


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 Post subject:
PostPosted: Thu Mar 02, 2006 5:14 pm 
Monkey Federation (Top 10)
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Joined: Mon Oct 11, 2004 5:14 pm
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Location: Dragon flying go old so I came back to the cage
No it is just a simple test to see how loud the part you want (internet or phone) is compared to the background noise (static). There is a certain ratio this has to be for things to work well, and if its under that then they my find a bad connector out on the line. If he does this check and finds a problem (more noise then expected) then he will probably run another test to see where the noise is coming from and quite possible a data test. Those tests will take much longer, but the STN test is quite quick and will give the phone person a good indication if there is a bigger problem.
They will more then likely do this on the normal phone side (to a certain wave length, as that’s what you are complaining about) but asking them to test the DSL side too will cause them to test the whole line and not just the voice side. I know some phone people up here that just do the voice side because they want to be gone quicker (so they can get to that all important coffee shop before their next stop).

BigM


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 Post subject: HOW!!
PostPosted: Wed Jan 16, 2008 7:05 pm 
8086
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Joined: Wed Jan 16, 2008 7:02 pm
Posts: 5
Resolved? I was expecting the solution, if you named it resolved. I have the same damn problem. So annoying, i had a tech come out today and say they they need to start cutting bridges out on the lines to try to fix it. Verizon is so ridiculous (note that it is spelled correctly). Ive been at them for weeks. And all they give is false promises.


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 Post subject: Re: HOW!!
PostPosted: Thu Jan 17, 2008 5:57 am 
Malware specialist
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Joined: Sun Apr 03, 2005 12:49 pm
Posts: 11696
Location: Kansas City, KS
mute wrote:
Resolved? I was expecting the solution, if you named it resolved. I have the same damn problem. So annoying, i had a tech come out today and say they they need to start cutting bridges out on the lines to try to fix it. Verizon is so ridiculous (note that it is spelled correctly). Ive been at them for weeks. And all they give is false promises.


Hi mute, welcome to the Maximum PC Forums.

In the future, if you find a thread that is over 6 months old, please do not bump the thread. This one is 2 years old. Instead make a new thread and thoroughly describe your issue so people can freshly concentrate on the issue.

Just a heads up so you can get better help :)


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