I had a problem with the same individual. However, I found out later that they had several 'kids' employed that were about 16-17 years old, monitoring and modding both the forums and or support chat at any given time. After searching thier posts and talking with a few of them I decided not to shop there again. Highly unprofessional. Just kids really that were nothing more then forum chronies that bantered on and on. I was looking for someone over the age of 17 that could give me some much needed professionalism and it was not to be found. On several of my calls I got an answer and a hang up without anything being said. Found out later they had one phone and a regular answering machine (they didn't return calls). I think now things have improved from what I have seen. basically they tried to get rich quick (read too may orders and not enough supply, or workers, and quality tracking methods as well as site updates for availibility), and simply left alot of customers out in the cold initially with some people never recieving orders overseas, and some getting orders 6 months late, and orders lost, and not having accurate availability on items in their site. They also used alot of their business overhead to advertise (including in maximum PC) and on hordes of sites, but didn't have a staff that could handle thier orders, or track orders, or properly ID orders. (I did this research bfore I was about to class action them a$$es). You know it's a different story when MaxPc, CGW, or PC world calls up and or emails them for a review. They get the item because they know it will be reviewed, and it's only (1) Item. Not 10 cases (bulk) like my order from a little shop owner in Texas.
When you see ANY company pimped out and advertised with MaxPC or any other magazine...take it with a grain of salt. They "may" be no good at all, or perhaps not even exist past the review unit. Just look at one of the so called computer companies that build to order (supposedly) that was in MaxPc that has still never delivered a single order to anyone (they should never have been in anyones 'mag'). That would be the first thing that any editor or investigative team should check out. Credibility with customers. EG: How many systems were delivered - possibly even one unit?. Do they have a decent reseller ratings. Really, you just have to know how to read between the lines nowdays.
Hell, Dell is screwing people too by hiding clauses on other parts of the website that relates to the page your on (checkout). If you order an "on sale" special unit that is plastered with colorful ads, it leads you like a rented mule to checkout and makes it "nice" and "easy" to make final config changes that we all like to make. You add that extra stick of ram...guess what. You just totally voided out your Dell warranty on that $500.00 2400 Dell . You won't be able to read it anywhere during the checkout procedure, or on any page your on. You have to go to a seperate page altogether. Gateway is the same with some units. They do it to entice "new" (read noob) customers that would not think to check details.
But for all of the rip off and scams, and attrition type numbers games that numbers oriented type ex-used car salesman types or ex-bookies scam up (read 3 seperate rebates on one item tricking people into thinking they are getting a nice deal on that HDD or printer) there are great deals out there. You just have to really look for them and know what to look for, and what not "to" look at that only "looks" like a good deal. Usually the best deals are set lower prices without any rebates.