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 Post subject: Warranty.
PostPosted: Sun Jul 07, 2013 7:44 am 
Coppermine
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Does one invalidate the warranty on a machine that is preloaded with WIN8 if you do a clean install of WIN7?

I have a quite specific - nongaming - need for a powerful laptop. The proprietary software which I am using is designed to run on WIN7. Rather than pay a premium for a boutique machine with WIN7, I am considering purchasing an ASUS G-750xxx. However, this laptop comes with WIN8.

I purchased an EOM copy of WIN7 w/SP1 64BIT a while back & have not needed to install it.

If I do a "Clean" install of WIN7 on the ASUS laptop, does it void the warranty????


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 Post subject: Re: Warranty.
PostPosted: Sun Jul 07, 2013 10:45 am 
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From what I can tell you're good. They may offer limited or no technical support, but the warranty is basically for the hardware.

http://www.service.asus.com/#!Notebook%20Warranty/c23xh


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 Post subject: Re: Warranty.
PostPosted: Mon Jul 08, 2013 5:42 am 
Coppermine
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"ASUS will be limited to support your product if the operating system has been altered. Third party software may require support from such vendors."

Somewhat vague!
Nevertheless, I concur with crwlngkngsnk. I will run Prime95 & MemTest prior to doing a CLEAN INSTALL of WIN7.

Thank you for your input.


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 Post subject: Re: Warranty.
PostPosted: Mon Jul 08, 2013 8:54 am 
Clawhammer
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What they probably mean is if you change the OS, they won't help you on the software side. However, if the device has a hardware issue (like for instance, your screen screws up), then they'll cover it.

It's best to ask them directly though.


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 Post subject: Re: Warranty.
PostPosted: Mon Jul 08, 2013 9:40 am 
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Make sure you have drivers for win 7 before you do this. The main chipset drivers for sure! Along with the ethernet drivers, usb 3.0, sound, touch pad, keyboard and such.

Nasty


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 Post subject: Re: Warranty.
PostPosted: Mon Jul 08, 2013 9:43 am 
Coppermine
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Nasty has made an excellent point.

Thank you!


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 Post subject: Re: Warranty.
PostPosted: Mon Jul 08, 2013 12:59 pm 
Coppermine
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If you can get it with Win8 Pro you get free downgrade rights to Win7 Pro.


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 Post subject: Re: Warranty.
PostPosted: Tue Jul 09, 2013 6:47 am 
Coppermine
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Nastyman wrote:
Make sure you have drivers for win 7 before you do this. The main chipset drivers for sure! Along with the ethernet drivers, usb 3.0, sound, touch pad, keyboard and such.

Nasty


Kudos to Nastyman!
He probably saved me from making an expensive mistake. I have been unable to locate any WIN7 drivers for the ASUS G750JX-DB71 Notebook.

Unfortunately, my proprietary software will NOT run on WIN8 :cry:

Thanks to all.


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 Post subject: Re: Warranty.
PostPosted: Tue Jul 09, 2013 7:52 am 
Clawhammer
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Well let me butt in here for just a sec about drivers...

While it's preferable that you have drivers released for Windows 7, in reality, drivers for Windows Vista, 7, or 8 should all work with any of those OS's.


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 Post subject: Re: Warranty.
PostPosted: Tue Jul 09, 2013 8:10 am 
Coppermine
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LatiosXT wrote:
Well let me butt in here for just a sec about drivers...

While it's preferable that you have drivers released for Windows 7, in reality, drivers for Windows Vista, 7, or 8 should all work with any of those OS's.


I am some what confused. ASUS has, apparently, NOT released ANY WIN7 drivers for the G750 laptop. If I do a clean install of WIN7 on a laptop which comes preloaded with WIN8, where do I D/L the chipset, Ethernet, etc. drivers?

Thank you for your input.


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 Post subject: Re: Warranty.
PostPosted: Tue Jul 09, 2013 11:54 am 
Coppermine
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L_M_Damiani wrote:
....where do I D/L the chipset, Ethernet, etc. drivers?....

From the makers of the chips used in the MB.
Where do you think ASUS (or any other manufacturer) gets them from? And if that is not available then you find them another manufacturer's web sites (or ASUS' for other models) after looking them up either on ASUS' Win8 driver download, your device manager or looking up the code from the device itself (see link below). Plus Win7 will likely select the correct drivers for most of what I saw.

Become a driver detective.

It does suck that ASUS doesn't provide Win7 or Vista drivers for its customers whom might want to downgrade (especially if they have Win8 Pro as an option).


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 Post subject: Re: Warranty.
PostPosted: Wed Jul 10, 2013 11:36 am 
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I found this post on what I believe is the Tweak Arena website.

It is a step-by-step on how to install Windows 7 on an Asus G750JW laptop.


Based on your question about the Asus warranty policy, I would make the following change.

I would remove the hard drive that ships with the laptop and set it aside. Buy a replacement drive and install That in the laptop. And use the new hard drive as the basis for Windows 7.

That way, if there is some major hardware issue, and the laptop has to go back to Asus for repair, you can re-install the Windows 8 hard drive. So Asus cannot deny the RMA because you installed a different OS.


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 Post subject: Re: Warranty.
PostPosted: Fri Jul 12, 2013 5:30 am 
Coppermine
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"Thank you for contacting ASUS Customer Service.
My name is Kylin and it is my pleasure to help you with your problem.

I'm afraid to say that your laptop is designed for windows 8, so we do not develop windows 7 drivers for it. If u insists installing windows 7 on it, i suggest you to install the windows 8 chipset driver for a try. Sorry if any inconvenience this case to you."


Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS website:
http://support.asus.com/servicehome.aspx?SLanguage=en

If you continue to experience issues in the future, please do not hesitate to contact us.

An email survey will be sent to you within the next 5 days. Please be sure to rate the service I provided to you today.

Best Regards,
Kylin_lu
ASUS Product Support Team
888-678-3688


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 Post subject: Re: Warranty.
PostPosted: Mon Jul 15, 2013 8:41 am 
Coppermine
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Is it conceivable to perform a "clean install" of Win7, accept the DEFAULT drivers, and subsequently D/L and run SlimDrivers to ID and install the correct drivers????

I appreciate your input.


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 Post subject: Re: Warranty.
PostPosted: Tue Jul 16, 2013 3:26 am 
8086
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warranties are basically for the harddrives so you are good to go... :) :) :)


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 Post subject: Re: Warranty.
PostPosted: Tue Jul 16, 2013 5:08 am 
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Haranded wrote:
warranties are basically for the harddrives so you are good to go... :) :) :)


Warranties are for any piece of equipment the manufacturer decides should have one. Whether for hard drives, processors, motherboards, trucks, cars, airplanes, etc.


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