I like the new forums! Way to go MaxPC!
In the August issue, page 30, someone said their broadband connection seemed slow. In a nutshell, you said you didn't know anything that could fix the problem, and to think about switching ISPs.
I always turn to your mag for top-of-the-line info and new tips (I love the WinXP tips in this issue!!!), but this is sub-par for you guys. I work at tech support for a cable ISP, and I certainly have PLENTY of things you can do to speed up your broadband connection:
1. Run a spyware removal program. Be sure to check for updates (the latest spyware definitions) first. This is HUGE!
2. Go to Add/Remove Programs and uninstall any unused/unneeded programs.
3. Check for and remove proxy settings in IE (Tools-->Internet Options-->Connections tab-->LAN settings-->uncheck all)
4. Defragment the hard drive (Start-->Programs-->Accessories-->System Tools-->Disk Defragmenter).
5. Try disabling your antivirus program temporarily.
6. Run the antivirus program manually.
7. Run msconfig and try disabling startup items (except for SysTray in Win9x systems). (For help selectively disabling msconfig startup entries, check out Pacman's Portal [http://www.pacs-portal.co.uk/startup_pages/startup_all.php])
8. Close down any file-sharing programs (like Kazaa, Limewire, etc.). Folks call me all the time complaining about their slow connection while they're uploading 6 files and downloading 14... and ping times to their computer are 800-1200ms....
9. Disable the firewall. Uninstall and reinstall if necessary.
10. Make sure modem isn't in standby mode (RCA and Motorola modems).
11. Make sure DNS servers aren't set up statically (check TCP/IP settings).
12. Bypass the router and reset the modem/computers.
13. Call your cable ISP and have them run a test on your modem to make sure you have a good signal.
Ack! C'mon guys, you could've tried better than that!!! Granted, some of the things in this list are more for non-connectivity than slow connectivity, but still....
You're still, by far, my favorite mag!!!
Hope this helps!
Lests go through your list Jonathan - For fun
. And maybe explain why Chumly has a problem
1 - this is good advice. Generally, it would take a large amount of spyware to clog a connection. Yet, it doesn't take alot to make a connection appear slower.
2 - This is good advice provided the user actually knows what to get rid off. Again, this may help make a connection seem faster
3 - I am a bit weary of this one. Certain situations may require this.
4 - This is a last ditch straw grasp for most folks. I doubt it would help much unless the drive is nearly full and is slow in general.
5 - OK.....well, you should not advise this. Not that I haven't done it myself to check something - but its advice you should stay away from in a Forum like this. The truth is, if you suspect that AV is causing a problem, you probably can get away with disabling it and running a check - But advising that around here will get you flamed until you have the credentials to be trusted. Even though I do it - I don't advise it around here. It may sound stupid - but its just the way it is.
6 - if you do number 5, then you should follow with this
7 - good general advise
8 - Better yet - don't use them
9 - I assume you mean while not connected and you are NOT saying to completely uninstall and not use a personal firewall at all right?
10-13 - this is off the subject of a seemingly slow connection and more of a "no connection" issue (I think Chumly pointed that out).
I think Chumly's issue is that you two are looking at two different issues.
He is looking at it the way MPC looked at it - as if the connection actually is slow.
You are looking at it the way the problem was stated - that the connection seems slow.
You are right IMO, MPC should have either restated the problem, or touch on the difference between "slow" and "seeming slow".