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 Post subject: ASUS service SUCK
PostPosted: Fri Dec 23, 2011 6:08 pm 
8086
8086

Joined: Fri Dec 23, 2011 5:46 pm
Posts: 1
Bought a Asus rampage II extreme motherboard, it works for 2 months and quit working. Submitted an RMA and returned a MB with no physical damage. However, I got email from Asus support said that the board is warped and unrepairable. They asked for $300 to continue RMA process. That's such a joke. I received it in this condition. They somehow managed to damage the board while the board is in their procession and refuse to RMA it. The company shows no respect for customer and their property. I'm very disappoint at how they deal with RMA services. That will be the last Asus product that I'll buy. I'll tell my friends too. Horrible service that was fine years ago.


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 Post subject: Re: ASUS service SUCK
PostPosted: Sun Jan 01, 2012 7:29 pm 
Boy in Black
Boy in Black
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Joined: Thu Jun 24, 2004 1:40 pm
Posts: 24339
Location: South of heaven
It's warped dude.If you received it in this condition you state you did, then you should have returned it during the open return period; functional or not.

Oh wait: "I received it in this condition" and then "they [sic] bent it"...which is it? Tell your friends all you want; Asus doesn't ship warped boards. Ask for it back and I'll buy it to get it working.


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 Post subject: Re: ASUS service SUCK
PostPosted: Mon Jan 02, 2012 2:25 am 
Million Club - 2 Plus
Million Club - 2 Plus

Joined: Thu Aug 02, 2007 11:07 pm
Posts: 2622
Location: NC
I would file a claim with your shipper if the issues was between you and what they received.
Quote:
ASUS service SUCK

And yes, tell us something we don't know already. heh

They make awesome products, but their CS is rated as a D+.


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