i would agree with you ..but being how the "chat folks" operate you cant run too many things through them and expect an answer
they arent too bright ..lol
i had a similar thing with E.A. .. i had a bioware account and then EA bought bioware and they merged all seperate accounts into a master E.A ACCOUTN well when i logged into my EA account none of the dragon age goodies i got for pre ordering showed up .. so i dealt with EA by email .. and the email support person changed my bioware account for me and merged it into EA'S master accoutn so now i was able to get back my goodies
if i were you i would look into emailing activision support and ask them via email to do what you want them to do
I tried to send a email before I did the chat but every time I went to send a email it would change the page to the FAQ page. I was halfway through a email when the page changed twice. After the second change I saw the chat button and clicked it.
Wow ... you treated the CSR like shit and didn't get an answer to your (poorly) phrased problem.
1: It was a fairly simple thing to understand and I didn't think I needed to go into all that much detail for the guy to realize I was having a problems with the password.
2: He did understand my problem but was just unhelpful.
3: I was already frustrated before I got to him so a little rudeness isn't that out of the question.
4: I was only really a ass to him after he told me to make a new account.
5: I've talked to bots that acted more human then him.
6: I've chatted and emailed with newegg support a few times and they have always been very helpful. Not to mention on their site its easier to contact support.
7: Do you support poor customer service?
8: If your wondering why the standard thing pissed me off its cause I don't think company's should try to be the holy high priest of morality. They're here to make money not show off morals and crap like that. I understand filtering words on a forum like this but filtering a password is just wrong.