I've used FrozenCPU quite a bit, but consider myself pretty damned lucky nothing major has gone wrong. IF something is missing, I can just source it here, make due, or drive a few blocks. But I do understand a lot of folks can't do that and are at their mercy.
It's their shipping that bugs the crap out of me. It's overpriced for what it is. They have a shipping system comparable to an eBay seller. You pay a lot for shipping, they find a box in a grocery store dumpster, pack it with parts, and then who knows what happens after that. If you order before 3pm EST, doesn't matter; it's not getting charged nor accepted until the next day. Then THAT day is prepped to ship. 3-5 days, to them, means when they let go of it.
My last order didn't hit FedEx until two days after the order was placed, and it was placed very early in the morning. Then it sat in one place over the weekend (acceptable), saw it move again on the 14th...then nothing until today (the 20th) when I get it sat at my front door. So, basically I paid $35 for a 2x1 box to take 3 weeks to get here. Awesome.
And you think I'm kidding about their garbage can box collecting? FrozenCPU doesn't sell mushrooms, right?
I've even got a Pampers box from them. Huh? It's not like Flat Rate Shipping is a new thing. Even the USPS has great deals for individuals and would get here promptly. The GF sent some yummy treats to some forum friends in New Jersey and only took 3 days to get there...and that's the government shipping service! And mushroom boxes aren't meant to protect parts...just frozen mushrooms. Be like the egg and get boxes. Might even wanna put your brand label on it.
Thumbs up for selection, but thumbs and two big toes down to everything about their shipping.