I hate UPS & will choose any other shipping option if available unless cost is a concern.
In the past 20 years of deliveries to me, UPS has...
> lost 2 packages (one not insured)
> delivered 4 packages to wrong address (possibly 6 with the above 2 mentioned)
> delivered 6 packages to my address when they were going to a different address, one of them was perishable goods clearly marked as "delivery signature required"
> delivered about 1/3 of all my packages with shipping damage.
> replaced 5 packages due to obvious shipping damage
> tossed 2 packages clearly marked "Fragile" (3" x 8" fluorescent orange stickers on all sides) over a 6 foot high closed gate with an open access gate 20 feet away, both were replaced by UPS
> tossed 2 other packages directly in front of the gate so that I could not open the gate without parking my car, and walking through the open access gate to remove the packages. One was pretty small & got caught under the gate as it was opening, drug about 3 feet before reaching a high spot & getting stuck, the shipping package was shreded, fortunately the contents were okay.
> shipped a motherboard out of California to Florida by way of New York... paid for 2 day shipping, got the package 4 days later
> Currently shipping my DynoJet Stage 1 kit for my motorcycle with 523 out of route miles added...
not even considering price of fuel right now, that's 3 days added to the journey... It's already been handled through 7 sorting locations with 2 more to go before delivery
Unfortunately, I really couldn't afford the kit to begin with, so Fed Ex or UPS air delivery was just too much added expense.
And those are just the things I remember off the top of my head out of probably 300 - 400 packages.
I actually use USPS when the option is available, then Fed Ex, then DHL. UPS is the only one I consistenly have problems with.
Oh, & I live 1.38 miles from the UPS Facility & for the past 3 years, 100% of my UPS packages (excluding overnight) have been delivered after 5PM, at a time when I left home to go to work at 3:30PM.