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 Post subject: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Sat Jan 29, 2011 10:39 am 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Yesterday, I finally got around to uninstalling some programs that I never use (I used RevoUninstaller to completely remove all traces of these programs) and installed Norton 360 version 4.0. When I went to uninstall these programs (AVG 9.0, Linksys Wireless Print Server monitor, n-Lite, a-squared Free 3.5) I ensured that they were set to automatically start in msconfig so that I could remove them msconfig as well. I also had enabled SuperAntiSpyware Professional and tried to update it (it had not prompted me to update it for a looooooooooooong time, even before I had disabled it in msconfig) but it claimed that it could not connect with the SuperAntiSpyware server.
Today, I went to the SuperAntiSpyware site, and downloaded the latest build of SuperAntiSpyware Professional and installed it and put in the registration code that I had purchased for lifetime updates back in May of 2009, and it confirmed during the installation process that my code was valid. It also uninstalled the previous version of SuperAntiSpyware Professional and offered to search for updated spyware definitions and hung there.
Now before anyone asks, let me tell you that I disabled Norton's AntiVirus AutoProtect feature prior to the installation and I also disabled the Norton SmartFirewall feature as well, so none of these were a factor in the installation and attempt to update.
I have seen this antispyware program recommended by some of the moderators here at the Maximum PC Forums and have used it for at least two years with little or no problem. The reason I disabled it in msconfig was due to the fact that it seemed to prolong my boot time on the computer. Now I am seriously considering removing all traces of this bloated resource hog and sticking with my other antispyware applications (MalwareBytes, SpywareBlaster v.4.4, and Spybot S&D). It's really sad to see this happen to a once-great antispyware program!


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Sun Jan 30, 2011 4:00 pm 
Boy in Black
Boy in Black
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Joined: Thu Jun 24, 2004 1:40 pm
Posts: 24372
Location: South of heaven
So...Super Anti Spyware was modulated by your interaction with it's functionality, Norton played a part, and you're unhappy. The computer is perfect, the user is not. Tell me where I'm wrong: If you don't like it, you un-install it...not go into msconfig and stop it's loading let residing. Do you have a virus or something? I'll be one to tell you that you don't need anything but a hard firewall and use stuff like Super Anti Spyware to fix issues as they come. But I'll also defend them as stating they cause no harm on their own.

The moment you knew better and to edit it's ability to assist, is the moment you let it go and allowed flaws it's ability. I'll edit my own life style to say "I can carry a condom, but to not wear it on start up"...I'll put it on afterward and blame that very condom company.

Us as users are the first and foremost accountable point in anything dealing with computers and the internet. I don't get Jack without anything, but yet YOU do and start the blame game. 12 years, disease free here. I'm wide open. Hack me. Give me crabs. Do your best! I'm waiting...


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Mon Jan 31, 2011 2:19 pm 
Malware specialist
Malware specialist
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Joined: Sun Apr 03, 2005 12:49 pm
Posts: 11696
Location: Kansas City, KS
Try contacting their support (SAS), it is excellent.


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Mon Jan 31, 2011 6:45 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Thanks for the helpful suggestion, hackman! I have tried BootSafe and am running a scan with the program's "current" definitiions. I will definitely go to the support site after this and try the steps presented there.


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Mon Feb 07, 2011 5:36 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Well, hackman, I tried uninstalling SuperAntiSpyware using their uninstallation assistant program and tried downloading and installing the program again. I am able to successfully enter the required registration code (it is reported as being "OK" when I enter it in the required fields during the installation), and it also performs a diagnostic scan and sends the report back to the SuperAntispyware site, but when I try to check for and download any available updates for the spyware definitions, it reports an error connecting to the server and advises me to check my damned firewall to ensure that SuperAntispyware is able to access the Internet. I have done all of the required and recommended troubleshooting for this error and cannot determine the true nature of the problem. The specs for the machine this is occurring are as follows:

Intel Pentium 4 2.53 GHz CPU
Biostar P4900 mobo
2 GB DDR2 667MHz memory
Windows XP Professional Edition 32-bit

The weird thing is that the same SuperAntiSpyware Professional Editon program (for which I have a separate license and registration code) is installed on on my Toshiba laptop computer which has the following specs:

Intel Core 2 Duo CPU T5870 @2.00 GHz CPU
4 GB DDR2 800 MHz memory
Windows XP Professional Edition 32-bit
Toshiba Satellite Pro L300-EZ1004X laptop unit

and runs and updates just fine without any sort of silly error message concerning not being able to download and retrieve updates from the server. Please note that both systems also have Norton 360 v. 4.0 on them. While the desktop system is wired to my router via an Ethernet cable, my laptop connects wirelessly to my router and both are able to surf the Internet without incident. Am I to conclude that this program has become so bloated that it no longer runs on a single-core processor system?


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Mon Feb 07, 2011 5:44 pm 
Malware specialist
Malware specialist
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Joined: Sun Apr 03, 2005 12:49 pm
Posts: 11696
Location: Kansas City, KS
That is weird. I've run it on netbooks (Atom processors with 1GB RAM) and haven't encountered these type of issues.

Not sure what is going on there.


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Mon Feb 07, 2011 6:06 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Well, I have created a customer support ticket for this issue at the SuperAntispyware support site and will be awaiting their reply to see if they can help me. If they cannot, I will simply ask for a refund of the money that I paid for this program as I am no longer able to use it effectively on my desktop computer. Thanks for the help, though.


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Tue Feb 08, 2011 4:12 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
Oh well. It looks as though this POS software simply will not run properly on my Windows XP desktop computer. I just uninstalled the damned program with their uninstall assistant program and will just use Malwarebytes, Norton 360, Spybot S&D, and SpywareBlaster to keep my desktop computer spyware-free. Customer support has less than an hour and a half to respond to my trouble ticket, but I am expecting no resolution to the problem whatsoever. Thanks for the help, hackman.


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 Post subject: Re: SuperAntiSpyware--What a bloated POS software it is!
PostPosted: Tue Feb 08, 2011 6:12 pm 
Willamette
Willamette

Joined: Thu Aug 12, 2004 9:04 am
Posts: 1035
And 24 hours later, my customer support ticket has not been reviewed by anyone as SAS support. So much for support for a paid subscription to their product. I cannot really recommend purchasing the professional version of this software.


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